Lead Service Business Manager Growth CT at Nokia Networks

Nokia Networks is the world';s specialist in mobile broadband. From the first ever call on GSM, to the first call on LTE, we operate at the forefront of each generation of mobile technology. Our global experts invent the new capabilities our customers need in their networks. We provide the world's most efficient mobile networks, the intelligence to maximize the value of those networks, and the services to make it all work seamlessly. With headquarters in Espoo, Finland, we operate in over 150 countries around the globe.

We are currently recruiting to fill the position below:

Job Title: Lead Service Business Manager Growth CT

Location: Abuja

Job Descriptions

• Proactively plans and performs advanced technical activities requiring knowledge in multiple areas or on a system level to service the customer.
• Prioritizes work based on customer impact, and brings expertise to customer site on need basis.

Position Descriptions

• Measure and report the quality of the monitored network.
• Able to do requirement analysis and use tools to prepare customized network reports.
• Master all periodic performance management tools (Nokia Networks and 3rd party).
• Distribute the reports on network performance to the different competence streams and to the customer as per requirement
• Actively participate in trouble solving
• Actively co-operate with Network Planning/ optimization in quality issues
• Support technical experts in network performance issues.
• Support pre-post Optimization
• Generate regular performance reports
• Develop customized reports
• Monitor and report traffic and capacity requirement trends
• Receives and processes requests for Performance data for the customer teams.
• Analysis monthly trouble ticket database to develop and investigate negative trends occurring in the network.
• Analyze the Monthly Customer Fault reporting database to identify network problems that contribute to the Customer faults.

Main Responsibility Area

• Identifies and solves proactively demanding problems and communicates them to key stakeholders.
• Participates as an expert in own technology area in customer projects. May support areas by participating in emergency and 24/7 duty. Is active in networking and knowledge sharing. Develops processes, tools and working methods.

Deliverables / Performance Measures (Goals and targets to be achieved, reporting etc.):

• Problems solved or escalated to the correct group/team.
• NE's downtimes decreased, meeting SLAs.
• NE quality in the network improved.
• Fault Rectification according to SLAs.

Position Requirements

Skills And Knowledge (List of the key Competencies needed in the position):

• In-depth knowledge of major Nokia Networks radio/core network PM stats , counters and reports.
• Good command on Nokia Networks Report builder, traffica, SQM, reporting suite.
• At least two years hands on experience in a similar position.
• Self motivated.
• Good team worker.
• Good communication skills.
• Integrity and credibility.
• Collaboration skills.

Experience

• In-depth knowledge of major Nokia Networks radio/core network PM stats , counters and reports
• Good command on Nokia Networks Report builder, traffica, SQL, reporting suite
• At least two years hands on experience in a similar position
• Experience in operations & Maintenance of Cellular networks
• Analytical and conceptual thinking, problem solving ability
• Planning and organising experience
• Experience in communicating with different groups/teams.
• Ability to adapt to work in a multicultural environment

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online