Customer Service Agent at Recruitment Squad

Recruitment Squad, a recruiter for different organizations, is recruiting to fill the position below:

Job Title: Customer Service Agent

Location: Lagos
Employment Type: Full-time

Description

• We are looking for a fun, computer savvy, technically inclined, smart, energetic, passionate to work, and hard-working individual to proactively answer day-to-day calls, communicate through website live chat, and respond to emails in our customer service department.
• The individual should be comfortable and willing to work in multiple functions and departments to learn, develop, and grow within our company.

Duties & Responsibilities

• Manage daily high-volume calls, live chat, and support emails.
• Place orders over the phone, respond to customer inquiries, and resolve issues by offering solutions.
• Work effectively with vendors and shipping companies to communicate order tracking information.
• Work effectively with others in a team environment to identify and resolve problems.
• Communicate with team members through Slack.
• Engage in weekly team meetings.
• Engage customers through social media channels.
• Perform other related duties as requested.

Required Qualifications

• High School Diploma
• 1 year of similar call center or retail sales/customer service experience.
• Excellent written and verbal communication skills.
• Strong negotiation skills.
• Extremely organized and able to work with minimum supervision.
• Ability to type 45 wpm or higher.
• Effective communicator; comfortable interacting with customers and internal partners in a professional manner.
• Professional in appearance, attitude, and actions.
• Must have analytical thinking skills and a detail-oriented personality.
• Experience using E-commerce platforms & software (Shopify, Magento, ShipStation, Fulfillify, Zendesk, etc.)
• Able to work fulltime schedule: 7:30 AM 4:00 PM, Monday-Friday.
• Work-From-Home and In-office hybrid Schedules are available.

Application Closing Date
21st July, 2023.