Hotel Receptionist at Airoyal Hotels & Suites

Airoyal Hotel & Suites is a home for Kings & Queens, when you walk into any of the 2 Airoyal branches, whether the Aga Branch or the Igbogbo branch in Ikorodu, you get an instant Royal reception. We are equipped with well furnished rooms, ultra modern Jacuzzi showers, Air conditioners and many more, also stay entertained with our excellent array of channels in our cable tv subscription perfectly subscribed for your consumption. Enjoy 24/7 electricity with the best of customer service and a very strong Wi-Fi connection. All these and more, only at Airoyal Hotel & Suites.

We are recruiting to fill the position below:

Job Title: Hotel Receptionist

Location: Ikorodu, Lagos
Employment Type: Full-time

Job Description

• We are seeking a highly motivated and customer-oriented individual to join our team as a Hotel Receptionist. As the first point of contact for our guests, you will play a crucial role in providing exceptional service and ensuring a memorable stay.
• If you are passionate about providing outstanding hospitality and creating a positive guest experience, we would love to hear from you. Apply now to join our dedicated team as a Hotel Receptionist!

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Perform check-in and check-out procedures efficiently, ensuring accuracy and attention to detail.
• Assist guests with inquiries, requests, and reservations, both in person and over the phone.
• Provide information about hotel facilities, services, and local attractions.
• Handle guest complaints and resolve issues promptly and effectively, aiming for complete guest satisfaction.
• Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked.
• Collaborate with other hotel departments to ensure smooth operations and guest satisfaction.
• Handle cash and credit card transactions accurately and securely.

Requirements

• Candidates should possess a Bachelor's Degree / HND / OND qualification.
• 2 - 5 years work experience.
• Previous experience in a customer service role, preferably in a hotel setting.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficient in using hotel management software and standard office applications.
• Ability to multitask and prioritize tasks effectively.
• Flexibility to work in shifts, including weekends and holidays.
• Fluency in multiple languages is a plus.

Salary
N50,000 - N100,000 monthly

Application Closing Date
14th July, 2023.