Branch Manager (Insurance) at Estrada International Staffing Solutions

Estrada International Staffing Solutions is a strategic boutique specialist recruitment consulting firm, serving clients with expertise recruitment services across all sectors ranging from Banking, Insurance, Oil and Gas, Telecommunications, FMCGs and Construction, with the aim of satisfying their recruitment needs.

We are recruiting to fill the position below:

Job Title: Branch Manager (Insurance)

Location: Lagos
Employment Type: Full-time

Job Objective

• We are looking for a resourceful Branch Manager to assign and direct all the work performed in the branch and to drive sales and generate revenue growth.
• You will manage staff, foster a positive environment and ensure customer satisfaction and proper sales operation.
• The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.

Job Responsibilities
Leadership and Team Management:

• Provide effective leadership and direction to the branch team, ensuring their professional development and motivation.
• Set clear performance targets and objectives for the team, monitoring their progress and providing regular feedback.
• Foster a positive and collaborative work environment, promoting teamwork and encouraging a customer-centric approach.
• Conduct regular team meetings and training sessions to enhance knowledge and skills.

Sales and Business Development:

• Develop and implement strategies to achieve branch sales targets and maximize business growth.
• Identify potential market opportunities and customer segments, and devise plans to capture new business.
• Establish and maintain strong relationships with clients, brokers, and other stakeholders to enhance customer satisfaction and retention.
• Monitor market trends, competitor activities, and industry developments to stay updated and adapt strategies accordingly.

Operational Management:

• Oversee day-to-day branch operations, ensuring compliance with company policies, procedures, and regulatory requirements.
• Manage and allocate resources effectively, including staffing, budgeting, and administrative tasks.
• Monitor and analyze key performance metrics, such as sales figures, customer satisfaction, and claims processing, to drive operational efficiency and quality improvement.
• Collaborate with internal departments, such as underwriting, claims, and customer service, to ensure smooth workflow and timely resolution of issues.

Risk Management and Compliance:

• Ensure adherence to legal and regulatory frameworks, including insurance laws, guidelines, and data privacy regulations.
• Implement and enforce risk management practices to mitigate potential risks and protect the branch's assets and reputation.
• Conduct regular audits and reviews to assess compliance levels and identify areas for improvement.
• Foster a culture of ethical conduct and integrity within the branch, promoting compliance awareness among employees.

Customer Service and Retention:

• Champion exceptional customer service standards and ensure customer satisfaction levels are met or exceeded.
• Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
• Develop and implement strategies to enhance customer retention and loyalty, such as customer engagement programs and personalized services.
• Stay updated on customer feedback and market needs, recommending improvements to products, services, and processes.

Education / Qualification

• BSc Degree or equivalent qualification
• Must possess a professional qualification(s) in insurance (ACII or ACIIN)

Experience:

• Minimum of 10 years’ experience with 5 years In-depth knowledge of life insurance products, policies, and procedures, including underwriting, claims management, risk assessment, and regulatory compliance.
• In-depth Knowledge of sales strategies, business development techniques, and market analysis to drive revenue growth and capture new business opportunities.

Salary
Oopen to negociation.

Application Closing Date
31st July, 2023.