Field Sales Specialist - SME Segment at ipNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Field Sales Specialist - SME Segment

Location: Lagos
Employment Type: Full-time
Division: Retail
Function: Sales & Business Development
Department: Sales
Reporting to: Head, ipNX Retail Sales
Location: Lagos
Travel Frequency: Minimal
Work Schedule: Monday to Friday (8am to 5am)

Purpose of the Job

• To grow and develop the SME segment of the retail broadband connectivity market.
• Facilitate network coverage expansion, increase revenue and sales volume as well as position the organisation as the dominant brand in the SME space.
• Penetrate the segment and become the preferred internet service provider for small businesses, hotels, churches, schools, restaurants and bars, recreation centres, hospitals etc.

Deliverables
Expected Key Results:

• Grow customer pipeline within the SME segment for ipNXFOS.
• Generate and qualify leads within assigned territories for immediate conversion
• Grow customer-base in alignment with approved sales targets.
• Acquire and onboard customers to achieve sales objectives.
• Carryout supervisory role within the SME segment
• Lead performance efforts of the Field Sales Operations (SME Segment) by coordinating activities of direct sales executives and putting measures in place for the attainment of individual sales targets
• Facilitate network coverage expansion Identify growth opportunities and existing coverage gaps in cities of operation.
• Acquire access and submit relevant documentation for site surveys and Fibre-To-The-
• Premise (FTTP) deployments.
• Achieve Return on Investment (ROI) targets within coverage areas.
• Deepen market penetration and achieve minimum of 65% Uptake to Homes Passed ratio within the first (1st) year of deployment.
• Grow adoption and revenue for other ipNX Retail
• Division products and services such as Connected Homes, Connected Office and Voice.
• Achieve defined sales targets by targeting relevant market for each of the products and services offered by the Retail Division.
• Customer Relationship Management Cultivate and maintain cordial customer relations with small and medium enterprises on the network to achieve high retention
• Increase average revenue per user (ARPU) Position high-end products and services for adoption so majority of the customers are subscribed to the higher service plans
• Business Productivity Analyze competitive environment to support and improve pricing, services and product development strategies as well as sales efforts.
• Develop cross - selling relationships with SMEs and develop value propositions for differentiating product offerings.
• Collate and manage robust industry/regional data for insightful data analytics
• Reporting Provide management with necessary sales reports, budgets, sales plan and market analysis for the region.
• Ensure reports contribute to business insight
• Decision-making, and minimize overall report burden.
• Closing Coordinate with relevant technical and service delivery teams to deliver excellent onboarding experience for the customer.
• Coordination and support of client-initiated Request for Proposal (RFP), Request for Information (RFI) and Request for Tender (RFT).

Demonstrate (Key Competencies)
Educational Qualifications & Functional Skills:

• B.Sc or HND in Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding of communications Network, Experience in a b2b, B2C sales environment; field sales, consistent track record of success in achieving product effectiveness and customer experience targets.
• Demonstrate a high level of organization and quality with multitasks, efficiency & priority setting.
• Good Microsoft office suite competence.
• Exemplary communication skills - both face to face and over the telephone.
• Ability to communicate effectively at all levels of an organization.

Work Experience:

• 5 - 7 years’ experience within the telecoms, FMCG space or the banking/insurance sector; knowledge of retail market, competitor behavior and strategy, including related product dynamics and product management.
• Must demonstrate interpersonal capabilities and leadership.

Application Closing Date
6th September, 2023.