Hausa Speaking Customer Service Representative at ConSol Limited

ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating Opportunities. Our Mission is to “Set customer-centric service standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders’.

We are recruiting to fill the position below:

Job Title: Hausa Speaking Customer Service Representative

Location: Oshodi, Lagos
Employment Type: Contract

Job Description

• The Hausa speaking Contact center agent is responsible for making and receiving calls, resolving customer queries in Hausa and ensuring maximum customer satisfaction in alignment with our client’s business.

Job Duties / Responsibilities / Accountabilities

• Handle customer complaints or enquiries via telephone, emails or text messages
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call (outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
• Adherence to call script and Contact Centre policies.
• Compile reports.

Job Requirements

• Candidates should possess a Bachelor's Degree / HND / OND qualification.
• 1 - 2 years work experience.

Salary
N50,000 monthly

Application Closing Date
2nd August, 2023.