Customer Service Officer at Erisco Foods Limited

Erisco Foods Limited is an indigenous food product manufacturer, incorporated in Nigeria in 2004 and started operations in 2009, manufacturing Tomato Paste, Seasoning, Rice, Milk cubes and more. Erisco Foods Limited is firmly committed to producing high-quality products that combine nourishment with value pricing. As they strive to become one of Nigeria’s largest indigenous food manufacturers on a global scale.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Job Summary

• We are looking for a customer service officer with superior communication skills and a great work ethic to join our team.
• As the customer service officer, you will work directly with customers to meet their needs, answer their questions and provide support.
• You must also be a keen note-taker who is adaptable and optimistic.

Duties and Responsibilities

• Answer customer inquiries via phone, email, and in-person
• Direct customers to online resources
• Update customer records in the system, including notes about interactions
• Pitch ideas for improving customer care
• Create and maintain reports about customer interactions
• Attend weekly staff meetings
• Participate in team-building activities
• Develop a rapport with customer
• Make recommendations to management to improve customer experience

Requirements and Qualifications

• Associate or Bachelor's Degree preferred
• 2 years’ of experience using Microsoft Office
• In depth knowledge of office equipment
• Previous experience in an the role or a similar role

Application Closing Date
31st August, 2023.