Business Manager at Phillips Outsourcing Services Nigeria Limited

Phillips Outsourcing Limited is a leading outsourcing service provider in Nigeria committed to delivering qualitative, customised, and effective outsourcing solutions to our esteemed clients. Our innovative solutions have made us revered and renowned to be the go-to business partner for companies who want to scale-up and have a competitive edge in the market. With our workforce of highly skilled and experienced professionals, advanced technology and cost-effective mediums, our goal is to meet our client’s needs with precision.

We are recruiting to fill the position below:

Job Title: Business Manager

Location: Lagos

Responsibilities

• Stay focused on productivity levels and closely monitor, analyse and report results of operational excellence.
• Orchestrate the day-to-day process flow of operations with focus on execution of standard operating procedures to ensure customer satisfaction and increase volumes and files handled by each operational headcount.
• Overall management and supervision of fleet maintenance work – preventive, routine and corrective repairs.
• Liaise with Audit & Compliance (AC) to set and maintain Company-set safety standards while ensuring that Staff in the BU are educated on the same and comply.
• Ensure full availability of trucks needed for operations & keep vehicle downtime at its minimum.
• Prepare, monitor, and control set budgets and inventory.
• Develop cost control and cost reduction strategies to ensure that budgeted profit target is met.
• Monitor and approve truck sourcing from 3rd party suppliers when needed.
• Liaise with the Technical/Maintenance Supervisor to ensure trucks are available for the routine/maintenance services.
• Ensure truck preventive maintenance and service records are intact and complete.
• Coordinate all off-site breakdowns.
• Test and close-off repair jobs to ensure repairs are satisfactory before final payments are made to 3rd party Suppliers.
• Review and develop systems/procedures to improve operations and efficiency within the BU.

Performance Management Responsibilities:

• Attend relevant trainings and professional examinations for continuous improvement.
• Monitor, analyse and report service levels, customer feedback and conduct customer satisfaction surveys.
• Engage AC to document non-conformities using CAR procedures and work towards accreditations, attestations and Certifications, as decided by the Board.
• Evaluate skill levels and manage our “Human Capital” on the basis of key performance indicators.
• Recommend or develop relevant trainings to address skills gap and allow for continuous improvement.
• Work with members of the various BUs and HR to ensure participation in industry-related/ useful trainings for continuous improvement.
• Ensure that the following reports are completed, signed off or sent out when due: Total Fleet Report and Fleet Availability Report.

Strategic Responsibilities:

• Take financial leadership of price positioning Company’s services;
• Drive supplier negotiations to achieve more favorable buying terms in everything we procure and risk manage the BU prudently towards solid profitable growth.
• Develop strong commercial relationships with customers to build loyalty.
• Promote Creseada and educate our target audiences through our external newsletter.
• Collaborate with Support Functions and other Business Units to create value for your Business Unit.
• Stay focused on productivity levels and closely monitor, analyze and report results of operational excellence.
• In product development, seek financial and operational benefits, customer loyalty and new potential revenues.
• Management of all 3rd party providers (Maintenance/Transport/ Value-added services) through Supplier audits with the purpose of maximizing operational efficiency while minimizing costs.
• Handling escalations affecting key operations to ensure prompt resolution.
• Liaise with and maintain good working relationships with transport Authorities (LASTMA, VIO, FRSC, etc.).
• Keep abreast of Government regulations as it relates to the Transport Sector.
• Closely work with all BUs and Support Functions in order to achieve the set goals of the Company.

Requirements

• Candidates should possess a B.Sc / M.Sc Degree with 6 - 10 years relevant work experience.

Salary
N400,000 - N500,000 Monthly (Open to Negotiation).

Application Closing Date
16th September, 2023.