Terminal Supervisor at a Transport & Logistics Company - Midas Henok

Midas Henok - Our client is a big player in the Transport & Logistics space operating across different locations in the country.

They are recruiting to fill the position below:

Job Title: Terminal Supervisor

Location: Mainland, Lagos
Employment Type: Full-time
Working Conditions: Indoors and outdoors.

Job Summary

• Ensures customer satisfaction with all touch points within the terminal and employee/ customer interaction.
• Proactively addresses any customer relationship issues.
• Direct supervision of drivers.
• Ensure proper cash handling procedures are adhered to.

Major Responsibilities

• Assist with the interviewing and selection of hourly personnel. Ensures that all personnel have been trained and/or retrained according to customer service standards.
• Ensures the highest level of customer satisfaction. Concentration on terminal cleanliness and overall facility condition as well as employee appearance is critical. Maintains a high level of customer experience quality in accordance with company standards.
• Reviews driver manpower needs and ensures proper coverage. Responsible for planning of driver vacations, future books offs and run change assignment
• Ensures drivers are properly credentialed to operate a commercial motor vehicle. Ensures drivers are reporting to work on time and in complete uniform or as may be mandated by the company and ready to work. Review and management of logs
• Ensures safety of passengers and employees by proactively removing hazards and fostering an environment of safety.
• Works with Operations Support Units and Department (OSU/D) to ensure operational execution. Monitors and ensures compliance with safety standards and customer service
• Ensures sound cash control and maintains field accounting standards.
• Provides employee development by providing ongoing feedback to employees concerning strengths and areas of needed improvement and may recommends supplemental training programs.
• Basic understanding of federal, and state laws, working closely with Admin/HR to address all levels of harassment complaints and assist in investigating thoroughly all allegations of harassment
• Determines proper staffing levels to ensure customer service expectation are met.
• Reports on deviations from standard
• Other duties as assigned.
• Must be available to put in extra work hours, may include weekends, and holidays

Qualifications

• Candidates should possess a Graduate Degree in relevant discipline with at least 6 years experience
• Hospitality or Customer Service experience.
• Supervisor/Management experience
• Passion for customer service ability to create innovative solutions to keep customers committed to the brand.
• Safety skill (required)
• Training, Motivation,
• Interpersonal (required),
• Must be able to effectively communicate both verbally and written, and exercise active listening skills

Application Closing Date
28th July, 2023.