Sub-Saharan Africa Customer Service Manager - Bently Nevada (Remote) at Baker Hughes

Baker Hughes, a GE company (NYSE:BHGE), is the world's first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.

We are recruiting to fill the position below:

Job Title: Sub-Saharan Africa Customer Service Manager - Bently Nevada

Job ID: R93804
Location: Abuja (Remote)
Employment Type: Full time

About the job

• Are you passionate about building relationships and ensuring customer success?
• Do you enjoy being part of team that provides high-quality technical support for Bently Nevada hardware and software products?
• Baker Hughes Bently Nevada offers a plant-wide, holistic suite of machine condition monitoring and protection hardware, software and services that help achieve the highest level of asset reliability possible. Our solutions include specialized services for Oil & Gas, power generation and other process industries.

Partner with the best

• The Bently Nevada Customer Service Manager role demonstrates accountability for functional, business, and broad company objectives. In this role you will integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy.

Responsibilities
As a Bently Nevada Customer Service Manager, you will be responsible for:

• Participating in development and leading the execution of the Benlty Nevada Services growth strategy taking into consideration the services pricing, financials and operational excellence
• Being responsible for building professional long-term relationships with specific customers within the Sub Saharan Africa region
• Driving sub-region strategy for developing after sales market by promoting training, SSA - Supporting Service Agreements, reactive services, retrofit projects
• Working closely with region sales leaders to ensure appropriate sales coverage and opportunities to achieve the services orders plan for the sub-region
• Interfacing regularly with the Service Director to review the progress of regional growth initiatives and participate in the development of new service offerings
• Owning Financial forecasting and reporting of Revenue and margin.

Fuel your passion
To be successful in this role you will:

• Have a Bachelor's Degree in Engineering from an accredited University or College or equivalent knowledge or experience.
• Have at least 10 year's experience in Field Services in oil and gas/power industry and with vibration technology (Bently Nevada equipment is a plus) Have willingness and ability to travel within assigned region.
• Have good business acumen and commercial savvy with the ability to manage effectively in a dynamic and fast-paced environment.
• Have customer-oriented service mindset.
• Have good working knowledge of contract terms and conditions as well as familiarity with project labor and material quoting tools.
• Be well organized with good communication, inter-personal skills as a leader, with clients and with Baker Hughes.

Work in a way that works for you:
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• We work with global customers and have annual targets, so as long as we can respond and deliver to these.

Working with us:

• Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work.
• We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits.

Application Closing Date
Not Specified.