Customer Relationship Management (CRM) / Help Desk Executive at Appzone Limited

Appzone Limited is Africa's leading provider of Integrated Banking and Payment software platforms and incidentally creator of BankOne; the world's leading cloud infrastructure for Banking and Payment processing targeted at Small and Medium financial Institutions.

We are recruiting to fill the position of:

Job Title: Customer Relationship Management (CRM) / Help Desk Executive

Job Opening ID: 148
Location: Lagos
Employment Type: Full-time
Industry: Operations

About the job

• Provide reliable interface between our client’s IT representative(s) and Qore’s business units.
• Respond to clients’ inquiries for technical assistance via telephone, e-mails, or instant messengers.
• Case management; case categorization, case assignment, and case closure.
• Follow standard help desk procedures to assist clients in resolving technical issues.
• Prepare activity and other related CRM reports.
• Engage in other support interactions with clients to ensure client satisfaction in line with the company’s business goals.
• Ensure all reported cases are attended to and resolved within the stipulated timeframe as stated in the SLA.
• Conduct routine operational training for users of Qore’s Prime product.

Requirements and Skills

• B.Sc in Accounting, Finance, or a related discipline.
• 2+ years relevant work experience.
• Proven or similar work experience, preferably in a Fintech or in the Financial Services industry.
• Good planning, organizing and prioritization skills.
• Good communication and interpersonal relationship skills.

Benefits
Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes:

• Very Competitive & Rewarding Pay
• Flexible work option (Hybrid)
• Group Life Insurance 
• Medical Insurance 
• Paid Lunch for onsite work
• Lifelong Learnings.

Application Closing Date
30th September, 2023.