Customer Service Representative at Aldelia Group

Aldelia Group - Our client is an online shop for all Fashion and High-Tech needs. They offer a wide selection of products including but not limited to Men & Women's Fashion, Mobile Phones, Computers, Electronics, Home Appliances and many more, bringing them right to your doorstep.

They are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos Mainland, Lagos
Employment Type: Contract
Onsite work mode: Monday – Friday

About the Role

• We need a call-centre based customer service representative to handle customer enquiries and complaints, in a way that is reflective of our luxury brand.
• Reporting to the customer service supervisor and manager, working in our dynamic customer service team.

Responsibilities

• Communicate with customers, answer queries and resolve problems
• Build strong relationships with customers and promote our brand
• Handle and resolve customer complaints with understanding and diplomacy
• Provide product and service recommendations based on customer needs
• Process telephone orders and complete customer transactions
• Understand and convey technical product information to customers
• Advise on company information and processes, as well as deals and promotions
• Utilise the internal customer management software to track all order processes

Requirements
Essential:

• Exceptional verbal communication skills
• Excellent people skills and the ability to build relationships with customers
• Strong problem-solving abilities and the desire to create positive customer experiences

Preferred:

• 1-2 years of experience in a phone-based customer service role is an added advantage.
• OND, HND, or B.Sc Qualification required.

Application Closing Date
19th August, 2023.