Service Desk Specialist at NEC West Africa Limited

NEC West Africa delivers advanced solutions to government, telecommunications providers, mobile network operators, network service providers, and enterprises. We offer comprehensive and tightly integrated solutions across infrastructure, safety, communications and digital provides carrier-grade solutions with enterprise-class services, maintenance, and support.

We are recruiting to fill the position below:

Job Title: Service Desk Specialist

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Generate Access Reference for all activities to be carried on all managed sites.
• Validate Access Reference for any/all proposed activities to be performed on managed sites.
• Regular engagement with Project Management and other teams to ensure all special projects and emergency jobs gets approved Refs as fast as possible.
• Engage with customers and teams to ensure all approved jobs are executed on schedule.
• Notify stakeholders of approved Access Refs, approved planned activities for jobs to be performed on-site, i.e., active/passive.
• Circulation of planned jobs performed on managed sites daily, weekly, and monthly.
• Circulation of access issues captured/logged on the Ticketing Tool for all managed sites.
• Analyze and report all planned/unplanned/emergency jobs & activities performed on all managed sites, daily, weekly, and monthly.

Experience & Qualifications

• B.Eng / BSc / HND in Mechanical / Electrical / Electronics Engineering, Civil, Agric, Chemical, Petroleum Engineering, Computer Science, Physics Electronics, and other related field.
• 1 - 3 years of hands-on experience in telecoms, tele-traffic environments, and customer relations.

Competencies:

• Have relevant knowledge of Power supply equipment, i.e., ATS, Generator, Rectifier, etc.
• Knowledge of alternative Energy/source of power will be an added advantage.
• Must know how to use Network Management Tool.
• Strong analytical thinking and creatively solving problems.
• The individual needs to be flexible, able to work under pressure and to deadlines, well organized and professional with a real proactive attitude.
• Candidate must possess good interpersonal relationship skills.
• Ability to multi-task in time conscious environment.
• Have relevant IT skills in MS Office applications.
• Should be able to work productively, efficiently, and effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and correctness.
• Show willingness and ability to learn, improve and adapt if required.

Application Closing Date
28th July, 2023.