Agent Relations Officer at Accelerex Network Limited - 8 Openings

Accelerex Network Limited is CBN licensed Super-Agent in Nigeria with the mission to deepen financial inclusion in Nigeria by providing innovative, simple, and accessible financial service solutions to the underserved through a network of most efficient agents.

We are recruiting to fill the position below:

Job Title: Agent Relations Officer

Locations: Abuja (FCT) , Adamawa, Gombe, Kwara, Lagos, Ogun, Osun and Oyo
Employment Type: Full-time

Job Description / Responsibilities

• Onboarding of new viable agents/merchants on RexAgent platform within the location of coverage
• Sales of all RexAgent products and services to customers and drive the usage on a daily basis to achieve set goal
• Provision of first level support to agents/merchants to ensure retention of agent transactions
• Ensure visitation of all agents at least once a month to monitor transaction, reconfirm presence in location and to discuss other RexAgent business needs
• Maintain daily monitoring and tracking of agent activity and ensure follow up where agent does not transact agent or is performing poorly. This will ensure retention of agents
• Carry out onsite training of agents once onboarded and carry out monthly training/assessment of agents once visited
• Swapping of agent terminals where all process for terminal upgrade/downgrade has been followed through
• Troubleshooting of agent/terminal issues, escalate to necessary team to ensure resolution
• Prompt replacement of terminals in cases of fault to retain agent relationship
• Drive the growth of the business to achieve the required revenue
• Monitor, track and manage allocated expenditure. Ensure usage of what it is required
• Ensure the submission of daily and weekly report to manage for review and collation for management decision
• Any other assignment manager.

Skills / Requirements

• Minimum education level - OND in any accredited and reputable institution
• A minimum of 1 year working experience in any sales and customer-facing role
• Relevant industry experience is an added advantage
• Good communication skill (Oral & written)
• Customer relations skill.

Application Closing Date
31st August, 2023.