IT Assistant (Borno) at International Rescue Committee (IRC)

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

We are recruiting to fill the position below:

Job Title: IT Assistant

Requisition ID: req43404
Location: Gwoza, Borno
Employment Type: Full-Time
Employment Category: Regular
Sector: Information Technology

Job Overview / Summary

• The IT Department supports the organization’s work by providing reliable and scalable applications and infrastructure of the IRC’s offices in the US and around the world, including many technologically challenging locations.
• An integral component of this effort is ensuring that Country Programs have the capacity to implement and support these IT initiatives effectively across the country offices and in the field sites.
• Under the supervision of the Senior Area Manager, the Country IT Lead, and IT Officer in Maiduguri, the IT Assistant will be primarily responsible for providing technical support for products and services in the IRC Base office in Gwoza.
• A VSAT Communication Technician that is skilled in installations, repairs, commission, and service of VSAT System.

Major Responsibilities

• Responsible in providing technical support to VSAT installation and commissioning.
• Advanced knowledge of configuration and maintenance of VSAT modem, and experience with VSAT terminals (Ku, Ka, and C Band).
• Ensure continuous operation and monitoring of Hub and routers link to ensure all sites are up and running.
• Connect, monitor, control and configure networking equipment.
• Ability to diagnose faulty systems, apparatus or parts using equipment and hand tools to find the source of any breakdown and correct the problem at hand.
• Troubleshoot Radio frequency and IP components of the VSAT system with computer software and test equipment, as well make effective recommendations.
• Interpret troubleshooting results and determine the best course of action to restore VSAT operability in the least time possible manner and most cost-effective manner.
• Responsible in generating report for daily activities.
• Advanced knowledge of handling different VSAT equipment. Such as satellite modems, transceivers, BUC, LNBs and antennas.
• Performing tasks related to Local Area Network (LAN) and WLAN troubleshooting in the field offices.
• Ensures that offices/Guest House infrastructures are functioning at any given time.
• Conduct preventive maintenances under the supervision of the maintenance officer for plumbing systems, electrical systems, solar system, and facility structures.
• Supervise the works of technicians in repairs of IRC assets, equipment and properties as may be directed by the maintenance officer.

Key Working Relationships:

• Position reports to: Senior. Area Manager in partnership with the IT Officer in Maiduguri.
• Position directly supervises: no staff.
• Indirectly Reports to: Country IT Lead, Supply Chain Officer, Gwoza.

Qualifications
Education: 

• Bachelor's Degree in Computer Engineering / Science and or related.

Technical Skills & Experience:

• 2 - 3 years of relevant experience in Tele communications and network administrations,
• Advanced knowledge of configuration and maintenance of VSAT modem, and experience with VSAT terminals (Ku, Ka, and C Band).
• Experience working with the following software and hardware equipment: Windows 10 Professional, MS Office 365, Sophos Anti-Virus, Routers, LAN, WAN, VSAT
• Good technical writing/documentation skills
• Must be able to work with limited supervision and exercise independent judgment in problem solving.

Soft Skills and Competencies:

• Good verbal communication and report-writing skills with the ability to convey information effectively in Country official language – English would be nice to have as an additional working language.
• Customer & client centered and service-oriented mind & attitude, and ability to work under pressure and diligently carry out instructions.
• Proven sense of professional discretion, integrity, and ability to manage situations diplomatically and to effective resolution.

Language Skills:

• Excellent English and other major Country languages communication skills including speaking, listening, and writing. Knowledge of Hausa will be an added advantage.

Application Closing Date
Not Specified.