E-commerce Operations Manager at Universal Human Resource Consult Limited

UHR Consult is an HR advisory and talent acquisition firm with expert consultants and headhunters who are fully into the business of HR Advisory, researching, headhunting, and attracting the best fit for their clients.

We are recruiting to fill the position below:

Job Title: E-commerce Operations Manager

Location: Abuja (FCT)

Job Overview and Duties

• The E-commerce Operations Manager will oversee the e-commerce business’s logistics operation and manage, improve, and optimize different stages of the e-commerce supply chain.
• He/she will be in charge of overseeing and finding ways to further optimize the supply chain.

Responsibilities

• Ensure accurate and timely order processing, shipping, and delivery to customers
• Implement systems and procedures to prevent stockouts
• Work closely with the customer service team to address customer inquiries, concerns, and feedback promptly and professionally
• Monitor customer reviews and feedback to identify areas for improvement in the online shopping experience
• Generate regular reports and insights to identify trends, opportunities, and areas for improvement
• Monitor competitor e-commerce sites and industry trends to stay ahead
• Identify opportunities to differentiate our business and improve our competitive edge

Requirements and Skills

• B.Sc in Business Management, or any related discipline
• Comprehensive understanding of the logistics system
• Experienced in end-to-end process management
• Excellent communication skills
• Strong problem-solving skills
• Solid troubleshooting skills
• Familiarity with leading E-commerce platforms
• Good leadership and people management.

Salary
N120,000 - N150,000 / Month

Application Closing Date
15th August, 2023.