Help Desk Officer at BUA Cement Plc

BUA Cement Plc is the result of a merger between CCNN Plc and Obu Cement Company Plc (formerly Obu Cement Company Limited). Cement Company of Northern Nigeria (CCNN) was incorporated in 1962 and commenced operations in 1967, with an installed capacity of 100,000 mtpa at Kalambaina, Sokoto State.

We are recruiting to fill the position below:

Job Title: Help Desk Officer

Location: Sokoto
Reporting to: IT Manager
Internally Relates With: All Staff
External Relationship: Vendors/Suppliers

Duties & Responsibilities

• Design network architecture and Networking infrastructure.
• Serve as the first point of contact for customers seeking technical assistance over the phone or email or portal.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Set-up and install computer hardware and software including disk, tape, printers, modems, and related peripherals.
• Perform maintenance and repairs on computer hardware including backup, recovery, and equipment cleaning.
• Train users in computer hardware/software and other electronic office equipment.
• First level selection and design of the hardware and network and software necessary to operate and improve Bua Cement information management system.
• Manage the company’s administrative network i.e., network accounts, email accounts website access account, remote access account.
• Monitor operational performance and troubleshoot system problems, Isolate the cause of system failures.
• Research, evaluate and recommend new hardware and software to meet the company’s requirements computers, and other electronic office equipment.
• Design, install, support, and integrate centralized and distributed network hardware, operating systems, and applications.
• Responsible for maintaining an inventory of internal licenses, overseeing updates, and tracking compliance.
• Responsible for logging all IT problems and resolutions and liaising with the external support company.
• Providing input into the IT strategy and annual IT budget.
• Aside from the primary helpdesk functions, you will interface with the Technical and Application units regarding testing and understanding of new applications before deployment to users.
• Monitor and ensure client systems are updated with current Anti-Virus definition while also following up with systems without current definition. Weekly and monthly reports will be generated.
• Monitor server events before they become incidents. Monitor unauthorized/unlicensed installation of application using either Spiceworks, service desk, GLPI, managed engine or any other helpdesk application.
• Record events and problems and their resolution in logs
• Identify and suggest possible improvements to procedures.
• Generate weekly and monthly reports for ITD.

Requirements / Key Competencies

• Minimum HND / BSc. Degree in Computer Science or in a related discipline.
• 2 - 3 years of relevant experience.
• Technical & Professional proficiency
• Analytical Thinking
• Problem Solving
• Self-management skills
• Teamwork
• Interpersonal Relationship
• Proficiency in MS Office & Products
• ITIL qualification is an added advantage.

Application Closing Date
1st August, 2023.