Venue Manager at Ciuci Consulting

Ciuci (pronounced see-u-see) Consulting, established in 2007, is a global operations management firm specializing in the optimization of business operations through innovative strategies and consumer intelligence with a focus on socio-economic impact.

We are recruiting to fill the position below:

Job Title: Venue Manager

Location: Lagos
Employment Type: Full-time

Job Description

• We are seeking a dynamic and experienced Venue Manager to oversee the management of our hall and drive customer acquisition for events and functions.
• As the Venue Manager, you will be saddled with the responsibility of ensuring the smooth operation of the venue, maintaining a high level of customer satisfaction, and maximizing revenue through effective marketing and customer relationship management.
• This role requires strong leadership, excellent organizational skills, and a keen business acumen.

Responsibilities
Venue Management:

• Oversee all aspects of the hall's operations, including scheduling, event planning, setup, and cleanup.
• Ensure the venue is properly maintained, clean, and in compliance with safety regulations.
• Manage vendor relationships for services such as catering, audiovisual equipment, and security.
• Coordinate with internal teams to provide exceptional customer service and ensure seamless event execution.

Customer Acquisition and Retention:

• Develop and implement a comprehensive marketing strategy to attract a diverse range of customers and maximize venue utilization.
• Proactively identify and pursue opportunities to bring in new customers and expand the venue's client base.
• Build and maintain strong relationships with event planners, corporate clients, community organizations, and other potential customers.
• Conduct tours of the venue to showcase its features and benefits to potential clients.
• Negotiate contracts and pricing agreements with customers, ensuring profitability while meeting their needs.
• Meet monthly/quarterly sales targets and annual budget goals
• Establish and maintain a weekly reporting schedule, adjusting as needed based on event schedules.

Team Management:

• Recruit, train, and supervise venue staff, including event coordinators, custodial staff, cleaners and security personnel.
• Foster a positive and collaborative work environment, providing guidance, support, and performance feedback to the team.

Requirements

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field with 3-5 years experience.
• Proven experience in venue management, event planning, or a similar role.
• Good sales and marketing skills, with a track record of customer acquisition and retention.
• Excellent interpersonal and communication skills to build relationships with clients and vendors.
• Ability to multitask, prioritize, and manage multiple events simultaneously.
• Proficiency in Microsoft Office Suite.
• Knowledge of health and safety regulations and willingness to ensure compliance.
• Strong leadership and team management abilities.
• Flexibility to work evenings, weekends, and holidays as required by event schedules.

Application Closing Date
10th August, 2023.