Client Relationship Officer at Risk Control Services Nigeria Limited

Risk Control Services is a leading Nigerian company providing multinational and local companies with customized security solutions and consulting services.The range of consulting offerings which we provide enables businesses to meet specific security requirements using our custom-built security solutions backed by stringent quality guarantees.

Risk Control enjoys the trust of fortune 100 and 500 companies as well as local banks and large corporations and our services such as Background Checks, Security Risk Assessment, Accredited Security Training, Security Consulting, Anti-Counterfeiting, Forensic Solutions are trusted by these organizations in Nigeria.

We are recruiting to fill the position below:

Job Title: Client Relationship Officer

Location: Ajah, Lagos
Employment Type: Full-time

Job Description

• A client relationship officer is responsible for developing and maintaining strong relationships with clients and customers.
• They act as a liaison between the company and its clients, ensuring that their needs are met, and their concerns are addressed.

Responsibilities
The primary responsibilities of a client relationship officer include:

• Building and maintaining relationships with clients and customers.
• Understanding the needs and requirements of clients and ensuring their satisfaction.
• Communicating with clients to understand their concerns and providing appropriate solutions.
• Developing and implementing strategies to improve customer satisfaction and retention.
• Providing regular updates to clients on the status of theirjob being done.
• Collaborating with other departments within the company to ensure client needs are met.
• Meeting with clients to discuss service or product offerings.
• Identifying and pursuing new business opportunities with existing and potential clients.
• Maintaining accurate records of client interactions and transactions.

Person Specification
The ideal candidate for a client relationship officer role should possess the following qualifications and skills:

• Candidates should possess a Bachelor's Degree with 2+ years relevant work experience.
• Proven experience in a client-facing role, preferably in sales, customer service, or account management.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Good problem-solving and decision-making skills.
• Ability to work independently and as part of a team.
• A positive and professional attitude.
• Demonstrate a high level of initiative and proactivity.
• Strong attention to detail and accuracy.
• Ability to build rapport with clients and customers.
• A willingness to learn and adapt to changing circumstances.

Application Closing Date
6th August, 2023.