Information Technology Support Technician at Techspecialist Consulting Limited

Founded in 2008, Techspecialist Consulting Limited operates information and communication technology (ICT) systems for multinational corporations, public and private sector institutions. As a technology intensive corporation geared to deliver state-of-the-art solutions in areas of integrated business solutions, system applications, product development, Internet/Intranet applications and communication & network management services, we pride ourselves in offering corporate and business customers integrated solutions for the networked future of business and society. With over a decade in the IT industry, we provide best-fit technology advisory, custom software solutions and infrastructure services while adopting industry best practice to deliver best breed technology interventions to transform organization business outlook be it the public or private sector or development organizations.

We are recruiting to fill the position below:

Job Title: Information Technology Support Technician

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation and maintenance of an organization's information technology systems.
• You will be responsible for providing technical support, troubleshooting hardware and software issues, and assisting end-users with their IT-related needs.
• Your expertise and problem-solving abilities will contribute to the overall efficiency and productivity of the company.

Responsibilities

• Provide technical assistance and support to end-users regarding hardware, software, network, and other IT-related issues.
• Diagnose and resolve technical problems, either remotely or on-site, to minimize downtime and ensure uninterrupted workflow.
• Daily check for Printers, CCTV, Server, and Network equipment.
• Install, configure, and update computer systems, software, and peripherals.
• Perform routine maintenance and monitoring of systems, including backups, security updates, and antivirus scans.
• Respond to user inquiries and provide timely resolution or escalate complex issues to the appropriate IT teams.
• Document all support activities, including troubleshooting steps, resolutions, and user interactions, in the ticketing system.
• Collaborate with other IT team members to share knowledge, resolve complex problems, and optimize system performance.
• Assist in the setup and maintenance of network infrastructure, including routers, switches, and wireless access points.
• Conduct user training sessions and create user guides and documentation to enhance end-user proficiency.
• Stay updated with the latest industry trends, technologies, and security threats to provide proactive recommendations for system improvements and security measures.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven work experience of 5+ years as an IT Support Specialist or similar role.
• Experience with VMWare or HyperV.
• Proven experience and operational knowledge of Microsoft Active Directory, Windows Server, Group Policy, Exchange Server, Windows 10/11 Operating Systems, and Azure Administration is highly desirable.
• Schedule meetings on video conferencing solutions.
• Knowledge of PowerShell and scripting.
• Resolve and troubleshoot issues in a hybrid exchange environment.
• Strong knowledge of computer hardware, operating systems, and software applications.
• Proficiency in troubleshooting and resolving hardware, software, and network issues.
• Familiarity with help desk ticketing systems and remote support tools.
• Excellent problem-solving and communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong customer service orientation and the ability to work effectively with diverse teams.

Salary Range
N200,000 - N300,000 / month.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: hr@techspecialistlimited.com using the Job Title as the subject of the mail.