Customer Services Officers at Kaduna Electricity Distribution Company - 4 Positions

Kaduna Electricity Distribution Company (RC 638640), is one of the eleven successor distribution companies of the defunct Power Holding Company of Nigeria (PHCN). Kaduna Electric, a registered trademark of Kaduna Electricity Distribution Company, is licensed by the Nigerian Electricity Regulatory Commission (NERC) to distribute and retail electricity within a service coverage area of Northwestern-most of Nigeria. It has its Headquarters in Kaduna, with offices in Kebbi, Sokoto and Zamfara States.

Kaduna Electric is looking to employ young, vibrant professionals to fill the position below in the Marketing and Customer Services department:

Job Title: Customer Services Officer

Job Type: Full-time
Locations: Kaduna, Sokoto, Kebbi, Zamfara States

Job Summary

• Assist in management of the Company's Customer care /Service centers
• Providing product and service information, resolving product and service problems.
• Assist in Reducing down time in customer complaint handling

Principal Duties and Responsibilities

• Resolves service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solutions to solve the problem, expediting correction or adjustments, following up on resolution.
• Investigation of customer complaints and recommending best strategies for resolution
• Collect, collate, analyze, and interprete relevant statistics relating to customer satisfaction.
• Manage the Company's customer care/Service center.
• Carry out initiatives to improve and manage customer expectations.
• Keeping ahead of developments in the industry and provide advise enable the management take proactive decisions.
• Prepares Monthly service reports by collating and analyzing customer information.
• Maintains customer records by updating account information.

Competency and Skill Requirements

• Basic understanding of the peculiar customer challenges of the energy industry.
• Problem solving/Analysis
• Quality of customer service focus.
• Team work orientation.
• Results Driven
• Resolving conflict.
• Analyzing information.
• Multi tasking.
• Communication proficiency.
• Excellent time management and organizational skills
• Knowledge of the local language and ethos.
• Desk phone Skills

Experience and Minimum Requirements

• A Bachelor’s degree or HND preferably in Social Sciences /or equivalent.
• Proficiency in MS Office (Word, Excel, and PowerPoint).
• Master’s degree (MBA) or professional membership of any relevant local or international associations will be an added advantage.
• 2-6 years’ experience in a related field

Application Closing Date
Thursday, 23rd April, 2015

Method of Application
Interested and qualified candidates should:
Click here to apply online