Technical Support Staff at Trevari International Limited

Trevari International Limited - Dollarshop by Trevari is Abuja's premier shopping destination bringing you a cost effective shopping at your finger tips by providing easy access to the world's new technology, leading designer brands and stylish stores at home.

We are recruiting to fill the position below:

Job Title: Technical Support Staff

Location: Abuja (FCT)
Employment Type: Contract
Report To: Supervisor
Job Grade: Full time

Job Summary

• We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position.
• Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Duties and Responsibilities

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Education / Experience

• Bachelors Degree / Higher National Diploma in Computer Science or Information Technology.
• Prior experience in tech support, desktop support, or a similar role.
• Experience with remote desktop applications and help desk software.

Key Competency Requirements:

• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication skills
• Customer relationship management
• Good team player
• Good knowledge of Microsoft Office packages (Excel, Power point, Word)

Application Closing Date
31st July, 2023.