Network Operation Centre (NOC) Engineer at Beckley Consulting Limited

Beckley Consulting Limited is a company with a special focus on the provision of professional support services for Micro, Small and Medium Enterprises (MSMEs). We also provide and manage out-sourced labour, temporary or permanent, semi-skilled or skilled, for small and big organizations.

We are recruiting to fill the position below:

Job Title: Network Operation Centre (NOC) Engineer

Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• As a NOC Engineer, you will be part of a dynamic team responsible for maintaining the organization's network infrastructure.
• Your role will be crucial in ensuring the continuous availability and optimal performance of the network.
• Strong technical skills, attention to detail, and the ability to work under pressure are essential for success in this role.

Key Responsibilities
Key Result Areas:

• Effectively monitoring the organization's network infrastructure
• Ensuring network availability, performance, and reliability.
• Proactive monitoring, identifying and resolving network issues
• Conducting routine maintenance tasks, and implementing preventive measures.
• Promptly responding to network issues, troubleshooting issues, and resolving them as per given SLA.
• Accurately diagnosing problems
• Coordinating with relevant teams for resolution
• Documenting ticket details and resolutions.
• Optimizing network performance by analysing network metrics
• Identifying bottlenecks or areas for improvement, and implementing necessary changes or optimizations.
• optimizing network configurations, capacity planning, and implementing performance enhancement measures.
• Accurate and up-to-date documentation of network configurations, issues, changes, and resolutions
• Maintaining network diagrams
• Documenting standard operating procedures
• Generating reports on network performance
• Ensuring compliance with documentation standards.
• Effective collaboration and communication with cross-functional teams, stakeholders, vendors, and customers
• Clear and timely communication of network-related information
• Providing technical support and guidance, and fostering positive working relationships.

Key Performance Indicators

• MTTR as per SLA
• Network availability
• Online ticket closure
• Internal projects (backhauls, router, BTS installation).

Academic Qualification & Experience|
Academic Qualification:

• Candidates should possess a Bachelor's Degree in Computer Science, Information Technology, or a related field with 3 - 6 years relevant work experience.
• Certifications such as CCNA, CCNP, or equivalent are preferred.

Experience:

• Proven experience as a NOC Engineer or in a similar network operations role.
• Strong knowledge of networking protocols, such as TCP/IP, DNS, DHCP, SNMP, etc.
• Proficiency in network monitoring tools and technologies, such as SNMP monitoring systems, packet analysers, etc.
• Familiarity with network equipment, including routers, switches, firewalls, load balancers, etc.
• Understanding of network security principles and best practices.
• Ability to analyse and interpret network traffic and logs to diagnose issues.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.

Skills & Knowledge Requirements:

• Skills: Possesses expertise in networking technologies, network monitoring and troubleshooting, incident management, network equipment, and network security, and excels in communication and collaboration.
• Knowledge: ISP technologies, internet protocols, traffic engineering, data centre operations, SLAs, documentation and reporting, as well as industry standards and best practices.

Internal Relationships:

• Management Team
• Customer Care Team
• Technical Team.

External Relationships:

• Vendors and Partners
• Clients or Customers.

Application Closing Date
11th August, 2023.