Mission ICT Expert at Action Against Hunger

Action Against Hunger is the world’s hunger specialist and leader in a global movement that aims to end life-threatening hunger for good within our lifetimes. For 40 years, the humanitarian and development organization has been on the front lines, treating and preventing hunger across nearly 50 countries. It served more than 21 million people in 2018 alone.

We are recruiting to fill the position below:

Job Title: Mission ICT Expert

Location: Abuja (FCT)
Employment Type: Full Time
Department: Logistics
Reporting to: Head of Department Logistics
Proposed Start Date: September 2023

Job Summary

• We are currently looking to fill the role of Mission ICT Expert, who will be responsible for the implementation of the information technology strategy (computing, internet and telecommunications) on the mission.

Key Responsibilities

• Ensure that a backup policy validated by the mission and by the ICT referents at HQ is disseminated and applied throughout the mission;
• Configure the backups on the workstations and ensure that they are carried out in compliance with the standards and the backup policy;
• Ensure the maintenance of computers and check daily / monthly that preventive and corrective maintenance tasks have been carried out;
• Install and maintain the local networks of the mission according to the standards (kitlog);
• Check that network equipment is working properly;
• Analyze the use of the network infrastructure (Firewall, NAS) and propose technical solutions to improve the situation (security, performance, etc.);
• Ensure the functioning and monitoring of the means of communication on the mission;
• Ensure the follow-up of local telecommunications providers (Internet, fixed and mobile telephony, etc.) and the rationalization of associated costs;
• Train users in the proper use of ICT resources, the ICT basics and compliance with security rules upon arrival and at regular intervals;
• Ensure the capitalization of data and procedures related to the use of computer and network resources and ensure their dissemination;
• Provide software support to users for information and email sharing;
• Report the problems encountered and the solutions provided to the manager and team members;
• Ensure the identification of training needs, the development of training materials and their organization;
• Create indicators to monitor user satisfaction;
• Treat all users in a respectful and fair manner, in accordance with ACF's code of conduct and policies (gender, safeguarding, etc.);
• Produce an ICT activity report on a monthly basis and send it to its managers (equipment fleet indicators, telecom indicators, user satisfaction indicators);
• Propose the implementation of ICT resources improving the work efficiency of users in accordance with the standards;
• Propose, validate and ensure the implementation of an ICT strategy;
• Develop and monitor the network with partners (NGOs, donors, etc.) at the technical and operational level.

Position Requirements

• Minimum of a Bachelor's Degree in Information Technology or related fields;
• Professional certificate(s) in ICT sector;
• Masters in IT related field is an added advantage;
• Minimum of 3 years work experience required;
• Work experience in team management;
• Significant experience working in similar position;
• Capacity to conduct trainings;
• Strong verbal, written and communication skills ; approachable, diplomatic, able to maintain confidentiality ; able to work effectively in diverse, cross-cultural teams in a complex, multi-site work environment;
• Excellent attention to detail, highly organized, rigorous, self-motivated, strong sense of responsibility, ability to work independently;
• Capacity for analysis, synthesis and reporting of large amounts of information.

Benefits:

• Other benefits include but not limited to 100% health care coverage, free and direct access to Cross Knowledge e-learning platform.

Application Closing Date
4th August, 2023.