Front Desk / Customer Care Officer at CHIKA's Wholefoods Africa Limited

CHIKA'S Wholefoods Africa Limited is building Africa's No.1 Snack brand, manufacturing snacks with Good Ingredients, Good Ethos and Good Causes which creates joy for the entire family. We improve communities by empowering the young girls to be the successful women of tomorrow.

We are recruiting to fill the position below:

Job Title: Front Desk / Customer Care Officer

Location: Wawa, Ogun
Employment Type: Full-time

Job Description

• Communicating with customers through various channels.
• Ensure customer satisfaction and provide professional customer support.
• Handle customer complaints, provide appropriate solutions within record time.
• Identify and assess customers’ needs to achieve satisfaction
• Keep records of customer interactions, process customer accounts and file.

Qualification / Skills Required

• Degree in Mass Communication or relevant discipline
• Minimum of 3 years work experience
• Familiarity with CRM systems and practices
• Experience working in similar role
• Female Candidate preferred
• Strong written and verbal communication skills
• Ability to multi-task, prioritize, and manage time effectively.

Application Closing Date
Not Specified.