Front Office Executive at Iboj Consult

Iboj Consult is a recruiting and consulting firm that specializes in identifying and attracting top talents for companies across various industries.

We are recruiting to fill the position below:

Job Title: Front Office Executive

Location: Lagos
Industry: Hotel / Restaurant

Job Description

• Welcome guests and visitors with a warm and friendly demeanor, offering assistance and providing information about the hotel or restaurant facilities and services.
• Respond promptly to guest inquiries and requests, resolving issues and complaints effectively to ensure guest satisfaction.
• Handle VIP guests and special requests with tact and discretion.
• Manage room reservations and booking inquiries through various channels, including phone, email, and online platforms.
• Process guest check-ins and check-outs efficiently, ensuring accuracy in guest information and payment details.
• Coordinate with housekeeping and other departments to ensure timely room readiness and smooth guest transitions.
• Maintain a well-organized and presentable front desk area, ensuring that all necessary supplies and materials are readily available.
• Handle cash and electronic transactions, process payments, and maintain accurate records of financial transactions.
• Issue room keys and ensure proper security measures are followed for guest safety.
• Manage incoming calls and redirect them to the appropriate department or individual.
• Respond to emails and handle guest correspondence professionally and promptly.
• Provide accurate information about local attractions, transportation, and events to assist guests in making the most of their stay.
• Offer assistance with luggage, transportation arrangements, and other guest requests as needed.

Requirements

• Bachelor's Degree with 3 years’ experience as a hospital front desk
• Proven experience in a customer service role, preferably in a hotel or restaurant environment.
• Strong communication and interpersonal skills with the ability to engage and interact with guests from diverse backgrounds.
• Proficient in using computer systems, reservation software, and office applications.
• Excellent organizational skills and the ability to multitask effectively.

Application Closing Date
24th August, 2023.