User Experience Manager at Wakanow

Wakanow is Africa's leading, full-service online travel company. At Wakanow, we understand that everyone likes easy and affordable travel services, so we provide our customers with a one-stop booking portal for Flights, Hotels, Visa Assistance, Holiday Packages, Airport Transfers, an international Travel SIM, a Prepaid Travel Card, a Loyalty program, and much more.

We are recruiting to fill the position below:

Job Title: User Experience Manager

Location: Lagos

Job Objective

• A User Experience (UX) Manager is a professional responsible for overseeing and enhancing the overall experience that users have when interacting with a product, service, or digital platform.
• The role of a UX Manager involves a combination of design, research, strategy, and leadership to create user-centered and intuitive experiences that meet the needs and expectations of the target audience.

Responsibilities

• Lead the design process, ensuring that user needs, goals, and behaviors are thoroughly understood and integrated into the development of products, applications, or digital platforms.
• Develop and implement a comprehensive UX strategy that aligns with business objectives, user needs, and market trends. Collaborate with cross-functional teams to define project goals and requirements.
• Manage a team of UX designers, researchers, and other specialists. Provide guidance, mentorship, and support to team members, fostering a collaborative and innovative work environment.
• Conduct or oversee user research activities, including usability testing, user interviews, surveys, and competitive analysis. Translate research findings into actionable insights to inform design decisions.
• Create and optimize the information architecture and interaction design of digital products, ensuring seamless navigation and intuitive user flows.
• Develop prototypes, wireframes, and mockups to visualize and communicate design concepts. Iterate on designs based on user feedback and testing results.
• Ensure that designs meet high standards of usability and accessibility, adhering to relevant guidelines and best practices (e.g., WCAG for web accessibility).
• Collaborate closely with product managers, developers, marketing teams, and other stakeholders to ensure alignment and successful project outcomes.
• While the focus is on UX, a UX Manager may also be involved in UI design, overseeing the creation of visually appealing and consistent interfaces.
• Stay updated on industry trends, emerging technologies, and design methodologies. Continuously seek opportunities to enhance and evolve the organization's UX processes.

Requirements

• Bachelor's or Master's Degree in a relevant field such as Human-Computer Interaction, Interaction Design, User Experience, or a related discipline.
• Proven experience in UX design, user research, and team management.
• Proficiency in design and prototyping tools such as Sketch, Adobe XD, Figma, InVision, etc.
• Strong understanding of user-centered design principles and methodologies.
• Excellent communication and collaboration skills to work effectively across teams and departments.
• Analytical mindset with the ability to interpret user data and insights to drive design decisions.
• Knowledge of usability and accessibility standards and guidelines.
• Leadership skills to motivate and guide a team of designers and researchers.
• Problem-solving skills and a proactive approach to addressing design challenges

Salary
Competitive

Application Closing Date
Not Specified.