Customer Experience Officer at GIG Mobility (GIGM) - Abuja and Lagos

GIG Mobility is a technology-focused company that harnesses physical and digital tools to move you from one place to the other and remain resilient on our overarching goal to redefine mobility across Africa, one country at a time. We think that mobility should be hassle-free and will go the mile and extra to give you this experience.

We are recruiting to fill the position below:

Job Title: Customer Experience Officer

Location: Utako - Abuja (FCT) and (Ajah, Old-Ojo, Festac, Iyana-Ipaja, Jibowu) - Lagos
Employment Type: Full-time

Description

• Experience Officers represent the first contact of our company with guests.

Key Responsibilities

• Sell bus ticket at GIGM terminals to walk in guest
• Make and/or change travel reservation for walk in guest using the online booking system
• Create and maintain guest reservation records
• Resolve service problem by clarifying the guest complaint via phone, email and in person
• Forward booking/traveling reschedule request to the concerned unit
• Serve guests by providing service information related to travelling schedule, fare and payment
• Announce arrival and departure information using the public address system
• Assist in guest luggage check in
• Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
• Adhere to the company’s policy on guaranteed reservations and no-shows.
• Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
• Promote the online booking, app downloads and other products and services of the company to customers.

Education and Work Experience

• Minimum of Bachelor’s Degree or HND in any relevant discipline
• Minimum of two (2) years cognate experience in Customer Service/ Care.

Skills and Competencies:

• Excellent Customer Service
• Effective Written and Verbal Communication
• Computer Literacy
• Neat and Professional Appearance
• Outstanding interpersonal skills.
• Exceptional time management.
• Problem-Solving Skills
• Ability to Stay Calm Under Pressure
• Organized and Detail-Oriented
• Able to Work a Flexible Schedule.

Application Closing Date
23rd August, 2023.