Disruption Senior Associate at PricewaterhouseCooper (PwC) Nigeria

PricewaterhouseCooper (PwC) Nigeria has been operating in Nigeria since 1953 through its predecessor firms of Coopers & Lybrand and Price Waterhouse. We're one of the leading professional services firms in the country with offices in Lagos, Abuja and Port Harcourt, over 1000 staff and 31 resident partners.

We are recruiting to fill the position below:

Job Title: Disruption Senior Associate

Job Requisition ID: 468215WD
Location: Lagos
Job type: Full time
Line of Service: Internal Firm Services
Specialism: IFS - Network Management
Management Level: Senior Associate

Job Description & Summary

• A career in our Innovation Development practice, within Innovation services, will provide you with the opportunity to help our clients' redesign, redefine, and redeploy their assurance and/or tax departments to be a strategic asset across the enterprise.
• You'll focus on assisting clients as they incorporate increased automation, machine learning, data & analytics, Open Source technologies into their processes to deliver better quality output and contribute more strategically to organisational decision making.
• Our team helps our clients create a guided path to innovation by developing the right methods that generate insight based ideas, and to select, produce and commercialise the most valuable and viable results.
• You’ll focus on software driven innovation strategy, software technology diligence, operating model design, software product planning and management, and software architecture and cloud strategy.

Client Engagement and Analysis:

• Collaborate with clients to understand their unique challenges, goals, and customer experience objectives.
• Analyze customer feedback, behavior data, and industry trends to uncover insights and improvement opportunities.
• Experience in human-centric, customer-focused design, including persona development, journey mapping, and UI/UX design

Innovation Strategy:

• Contribute to crafting innovative strategies that align with clients' business objectives and drive growth.
• Stay updated on emerging technologies and trends that can enhance clients & offerings.

Ideation and Solution Design:

• Facilitate ideation workshops to generate creative ideas and solutions tailored to clients & needs.
• Work with cross-functional teams to design and prototype innovative products and services.
• Experience in scoping, designing and executing initiatives across digital channels to augment self-service capabilities, drive customer adoption, and reduce operational costs

Project Management:

• Lead innovation and CX projects from concept to implementation, ensuring milestones are met and objectives are achieved.
• Collaborate with internal stakeholders to ensure successful project execution.

Communication and Collaboration:

• Effectively communicate insights, recommendations, and project progress to senior management and cross-functional teams.
• Foster a collaborative environment that encourages idea sharing and cross-departmental cooperation.

Requirements

• Bachelor's Degree in Business, Marketing, Design, or a related field. Masters degree is a plus.
• 3-5 years proven experience in innovation, customer experience, or related consulting roles.
• Strong passion for innovation, design thinking, and customer-centricity.
• Proficiency in data analysis and deriving actionable insights.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Creative mindset with the ability to think critically and solve complex problems.
• Excellent project management skills, including the ability to manage multiple tasks and deadlines.
• Exceptional interpersonal and communication skills, both written and verbal.
• Familiarity with CX tools and methodologies is advantageous.
• Adaptability and willingness to work in a fast-paced consulting environment.

Application Closing Date
24th August, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online