Customer Success Officer at Choice Talents NG

Choice Talents NG is Nigeria’s preferred talents management company. Our goal is to help build successful businesses through effective talent, resource and process management.

We are recruiting to fill the position below:

Job Title: Customer Success Officer

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Handle calls, requests and complaints from customers
• Respond to customer inquiries via phone, email, and live chat
• Provide customer service and support to ensure customer satisfaction
• Keep customers informed of order status and delivery schedule
• Provide information and support to customers on products
• Follow up on customers to get products and delivery feedback
• Document customer interactions (e.g., loyalty program) and update customer accounts
• Communicate customer’s requests and feedback to the required team
• Manage returns and exchanges and report to Quality Control and Logistics and Fulfillment Officer
• Identify and escalate complex customer complaints to the Operations and Admin Supervisor
• Send out weekly, monthly, and yearly reports on customer satisfaction and feedback to the Operations and Admin Supervisor
• Perform any other tasks assigned.

Requirements

• B.Sc / HND in Mass Communication or related field.
• 2-4 years experience as a Customer Service Officer or similar role
• Must have a pleasant and professional phone presence
• Must demonstrate a high level of confidentiality, professionalism, and sound judgement
• Ability to handle and resolve customer complaints
• Must be willing to work long hours and be very responsive
• Must be detailed oriented
• Must have a patient and proactive attitude
• Display interest in keeping up to date with introduction of new policies and laws
• Must have the ability to navigate stressful situations.

Application Closing Date
31st August, 2023.

How to Apply
Interested and qualified candidates should send their CV and Applications to: [email protected] using the job title as the subject of the email.