Customer Service Representative at Lady Green Limited

Lady Green Limited and QEI Health Ltd are a group of companies dedicated to giving people the tools to improve their health and wellness. Our mission is to holistically promote healthy living with branches of QEI that provide consultations and sell products and supplements and branches of Lady Green such as our restaurant, our grocery store and our brewery and water factory.

We are recruiting to fill the position below:

Job Title: Customer Service Representative
Location: Utako Abuja (FCT) ,
Employment Type: Full-time

Job Description
We are seeking a very well-spoken, friendly and customer-oriented individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring a positive dining experience. If selected for the role, you will be responsible for the following:

• Handle incoming calls
• Greet and welcome customers in a warm and friendly manner
• Assist customers in placing online delivery orders and address any inquiries or concerns
• Provide detailed information about menu items, ingredients, and meal plans
• Liaison with delivery drivers and courier services when delivery orders are placed
• Ensure accurate order processing and timely delivery coordination
• Provide informational resources about Lady Green restaurant products and services to customers
• Maintain database of customers separated by purchases and non
• Follow communication procedures, guidelines and policies
• Handle customer feedback, complaints and resolve issues effectively
• Collaborate with other staff to ensure smooth operations
• Take and manage reservations for sit-in dining
• Effectively navigate the internal POS system including but not limited to order placement, order cancellations, third-party app management, etc
• Regularly monitor social media and other communication channels in order to assist customers.

Requirements

• Proven experience in a customer service or hospitality role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and ability to handle difficult situations with patience and professionalism
• Tech-savvy with proficiency in using online ordering systems and reservation software
• Ability to work in a fast-paced environment and remain calm under pressure
• Flexibility to work shifts, including weekends and holidays
• Fluency in English; knowledge of additional local languages is a plus
• Positive attitude, team player mentality, and passion for providing outstanding customer service.

Salary
N45,000 - 60,000 / month.

Application Closing Date
30th September, 2023.