Fraud Investigator at M-KOPA Nigeria

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives. The scale and impact of our work is massive.

We are recruiting to fill the position below:

Job Title: Fraud Investigator

Location: Lagos, Nigeria
Job type: Full time
Department: Fraud

Job Summary

• We are looking for an experienced Fraud Investigator to join the team in Nigeria. Your role will involve conducting end-to-end desk and field investigations, including collaboration with law enforcement agencies such as the police, to apprehend identified perpetrators involved in customer-related fraud incidents.
• You will oversee the prosecution of cases through the relevant judicial processes. We ask that you have evidence gathering and analysis, preparation of documentation for legal proceedings, and close collaboration with legal authorities.
• The Fraud Investigator will maintain accurate records, stay updated on industry trends and legal requirements, and work with other teams to implement preventive measures and enhance fraud detection strategies.
• If you have a background in fraud investigations and experience combatting customer-related fraud, this position at M-KOPA presents an exciting opportunity to make a significant impact.
• You will report to the Fraud Manager

Main Responsibilities

• You will perform field and desktop investigations to identify potential instances of fraud.
• You will conduct due diligence, collect, and report case findings daily.
• You will develop proactive strategies in the field to detect cases of fraud.
• You will ensure adherence to established guidelines and procedures when working with law enforcement regarding confirmed fraud cases.
• You will support the team in closing all fraud cases within specified timelines.
• You will provide regular relevant feedback based on fraud insights from customers, sales agents, and other sources to enhance business practices.
• You will coordinate with relevant external partners to ensure the prosecution of relevant cases through the appropriate judicial channels.

Requirements
Experience, Education and Skills Required:

• Five years of professional work experience in an investigative role. Preference will be given to candidates with inspector-level experience as ex-police officers.
• Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE).
• Proficiency in identifying indicators of fraud through data mining and analytics.
• Understanding of common practices of fraudsters, criminal justice processes.
• Comfortable working with several partners, including customers, law enforcement, and staff.
• Demonstrated ability to act proactively during extended field assignments in both urban and rural areas.
• Proficiency in Microsoft excel (can maintain complex spreadsheets) and MS. PowerPoint.
• Fluency in English is required, and proficiency in one or more additional local languages.

Benefits
What's in it for you;

• Private health insurance (inpatient outpatient, maternity, eye care, dental and gym facilities)
• Group Life Cover and Personal Accident Cover
• Company pension (A mandatory basic national social security scheme)
• Airtime and Data allowance (dependent on the nature of the role).

Application Closing Date
Not Specified.