Lafarge Africa Plc is a member of the LafargeHolcim Group – the biggest building and concrete solutions company in the world. It is a publicly quoted company on the Nigerian Stock Exchange (NSE) and serves Nigeria with a wide range of building and construction solutions designed to meet housing and construction needs from small projects like individual home buildings to major construction and infrastructure projects.
The Biomass Coordinator is the main point of contact with the customers.
Liaise with customers/vendors about Biomass waste, orders and deliveries.
Responsible to achieve Geocycle target on Biomass sourcing volumes in a region or Customer segment that will be determined from time to time.
In conjunction with the Sales Administrator execute and organize the Sales and Marketing administration activities in order to achieve customer’s satisfaction with Geocycle services.
Understand the Sales Process dynamics, set up a survey and identify the main internal & external stakeholders and have a deep knowledge about Customer service best practises.
Main Responsibilities
Biomass Coordinator is responsible for the customer/vendor facing activities and to provide rest of the organization with market information.
Quality, Health & Safety and Environment
Reinforce the Quality, Health & Safety and Environmental Procedures
Organize periodic audit to control the application of the QHSE process.
Creation of prospects/customers/vendors and contacts
Plan and perform visits to customers and vendor as necessary
Register and follow up opportunities and action plans
Create customer/vendor offers and initiate price negotiation
Preparation of the content of the physical AFR Contracts
Follow up customer/vendor complaints
Introduce volumes in Planning Tool based on what is obtainable from the market
Prepare sales reports as a base for weekly transportation planning.
Search, identify new market and materials opportunities and triggering the AFR Material validation flow where necessary
Liaise with Sales Administrator to provide Master Data management (Customers, Vendor, Materials)
Assist in the preparation of commercial offer to Customers/Vendors to be reviewed and discussed with the Geocycle Commercial Manager
Liaise with logistics department to ensure timely deliveries for customer’s satisfaction with Geocycle services.
Participate in preparing budget proposals for Geocycle in the country.
Job Dimensions
List of Direct Reports:
Biomass Sourcing Coordinator.
Key Interfaces, Stakeholders and Relationships:
Internal
Geocycle Commercial Manager
Geocycle Sales Administrator
Geocyle Logistics/ Operations Coordinators
Plant Manager/ Plant AF/ARM Champion
Communication Managers. Lobbying, Strategy
Business Shared Services - Finance/ Accounting
External
Partner Companies
Waste Producers
Waste Collection/ Disposal Companies.
Profile Required
Education / Qualifications:
Agriculture / Business Management / Social sciences with sales development proven experience, preferably in service
> 3 years of experience.
Technical competencies:
Social and negotiation skills with the customers or vendors
Training in the process and steps in CRM tool - Sales force, for the following processes:
Basic knowledge in MEA BM Business Partner Master Data Model and training in creation/modification of Customers/Prospects & AFR request in Sales force.
Training in SAP (AFR Process steps)
Excellent organizational and multitasking skills.
Behavioral competencies:
A team player with high level of dedication
Ability to work under strict deadlines
Ability to work in a diverse and multicultural environment and to engage with broad range of internal and external stakeholders
Excellent communication and influential skills
High Adaptability and Resilience
Result oriented
Analytical Skills
Strong sense of ethics.
Mobility Requirements:
The job will involve travel across various Biomass waste sourcing points in Nigeria.