Telemarketing Manager at Nowahala Tours

Nowahala Tours is a reputable, multiple-award-winning, International Travel and Tourism Company of long-standing, with its head office in Port Harcourt and with over 14 years in the travel and tourism industry in Nigeria. We focus specifically on quality family vacations as we value the strong bond of families by offering these quality vacation accommodation services across the world to our esteemed and loyal customers.

We are recruiting to fill the position below:

Job Title: Telemarketing Manager

Location: Lagos

The Role

• As a telemarketing Manager, you will play a pivotal role in shaping the success of our Telemarketers, your primary responsibility will be to oversee, guide, and mentor our telemarketers through consistent, monitoring, supervision, and coaching.

Responsibilities

• Develop and execute telemarketing strategies to achieve sales targets and revenue growth.
• Lead, mentor, and motivate a team of telemarketing representatives to achieve individual and team goals.
• Monitor team performance, provide feedback, and implement training programs to enhance skills.
• Design and implement call scripts, ensuring compliance with company policies and communication standards.
• Analyze market trends and customer behavior to identify opportunities for campaign optimization.
• Collaborate with the marketing department to align telemarketing efforts with overall marketing initiatives.
• Generate regular reports on team performance, campaign results, and key metrics.
• Maintain a high level of product knowledge to effectively communicate with potential customers.
• Foster a positive and collaborative work environment that encourages teamwork and innovation.

Requirements

• Bachelor's Degree in Business, Marketing, or a related field (or equivalent work experience).
• Proven experience (minimum of 3 years) in telemarketing, with a successful track record of meeting or exceeding targets.
• Previous experience in a leadership or supervisory role, with strong team management skills.
• Exceptional communication and interpersonal abilities.
• Proficiency in using CRM software and other relevant tools.
• Strong analytical skills to assess campaign performance and make data-driven decisions.
• Goal-oriented mindset with a focus on continuous improvement.
• Flexibility to adapt to changing priorities and industry trends.

Salary
N150,000 - N300,000 / month.

Benefits

• Competitive salary and performance-based bonuses.
• Professional development opportunities.
• Collaborative and inclusive company culture.
• Opportunity to make a significant impact on sales growth.

Application Closing Date
29th September, 2023.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@nowahalatours.com using the Job Title as the subject of the email.

Note: If you are a results-driven individual with a passion for telemarketing and leadership, we encourage you to apply. Join our team and contribute to our ongoing success.