Senior IT Service Delivery Manager at Imperial

Imperial is an African focused provider of integrated market access and logistics solutions. With a focus on the following key industries - healthcare, consumer, automotive, chemicals, industrial and commodities - we take our clients’ and principals’ products to some of the fastest growing and most challenging markets in the world. As a leading global logistics provider, we seek out and leverage new technology to deliver innovative, end-to-end solutions.

Through our significant African footprint and international expertise, and with the support of our 25,000 people, Imperial’s purpose is to connect Africa and the world - and to improve people’s lives with access to quality products and services. Imperial became a wholly owned business of DP World in March 2022. Imperial’s Logistics Africa business is the leading logistics supplier in South Africa, and one of the largest on the African continent, providing Contract Logistics, Road Freight and Lead Logistics Provider solutions. The Logistics International business at Imperial has its headquarters in Duisburg, Germany and is responsible for all Group logistics activities (including Contract Logistics and Freight) outside of Africa.

We are recruiting suitable candidates to fill the position below:

Job Title: Senior IT Service Delivery Manager

Location: Lagos
Employment Type: Full Time

Job Function

• The job holder will be responsible for facilitating the delivery of assigned projects on time within budget and scope.
• The person will provide requisite support in defining business requirements and reporting them back to stakeholders.

Responsibilities

• Provide direct support to the IT Executive in operations and reporting activities.
• Assist IT Executive on the development of new programs and initiatives.
• Document the business requirements and facilitate the communication between stakeholders to satisfy business needs.
• Support with the planning, scheduling and monitoring of IT-related project timelines, milestones, budget, and deliverables using appropriate tools to ensure the delivery of quality outputs on time and within budget.
• Manage day to day IT department activities and make sure service levels are maintained.
• Document changes to the design and implementation of assigned projects.
• Support with the development and delivery of IT projects, documentation, and management.
• Provide weekly status report of assigned projects/ tasks to the Head of the department.
• Perform any other duties that may be assigned by the Head of the department.

Qualifications

• Bachelor’s Degree from a reputable University, preferably a degree in Information Technology or related discipline or equivalent.
• 8 years direct experience in IT operations and/or project management.

Competency needed:

• Experience using enterprise-wide requirements definition and management systems and methodologies will be an advantage.
• Experience with Agile delivery methods and knowledge of all phases of software development including requirements analysis, design, coding, testing (integration, user, and performance), debugging, implementation, and support will be an advantage.
• Professional qualifications such as an PMP or PRINCE2 will be an advantage.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

• We are committed to Employment Equity when recruiting and as such preference will be given to candidates who fall within our equity targets.
• Should you not have received a response within 4 weeks of the closing date of this advert, please consider your application unsuccessful.