IT Intern at ICAP (Columbia University)

ICAP is a global health leader situated at Columbia University, ICAP has worked since 2003 with one central goal: to improve the health of families and communities.

We are recruiting highly qualified candidates to fill the position below:

Job Title: IT Intern

Job no: 497500
Location: Abuja (FCT)
Work type: Temporary Full-Time
Categories: Operations
Report to: Administrative and Procurement Officer
Start Date: September 2023

Position Summary

• We seek highly qualified candidates to serve as IT Intern in our Country Office.
• The IT Intern is responsible for providing first-line end-user support, hardware installation, upgrading, and troubleshooting and ensuring optimal staff workstation performance.

Major Accountabilities

• Provide support and first-line response to general IT inquiries and requests.
• Effectively escalate IT-related issues and provide first-line support to users in the office
• Maintain and keep ICT hardware inventory up to date.
• Configure, update and repair hardware and software including but not limited to printers, scanners, computers, servers, routers, and switches.
• Monitor the operation and security of computer systems and ensure that they are used as per ICAP SOP.
• Process user access requests and authorizations for information systems including emails and other applications.
• Process and escalate requests for information system changes to meet programming requirements as identified.
• Identify and escalate emerging information system needs to meet programming requirements.
• Assist with software and hardware installation, upgrading, and troubleshooting to ensure optimal staff workstation performance.
• Perform any other tasks assigned by the supervisor.

Requirements
Education:

• Bachelor's Degree or higher in Computer Science or related field

Experience, Skills & Minimum Required Qualifications:

• Up-to-date knowledge of software test design and testing methodologies.
• Conversant with but not limited to the following technologies: Windows 10/8 Operating Systems, Microsoft Office 365, Ubiquiti routers, Fortinet routers and firewalls, cloud computing, and hardware and software troubleshooting.
• Solution driven.
• Possesses general IT support skills.
• Excellent communication and critical thinking skills.
• Good organizational skills and a detail-oriented mindset.

Travel Requirement:

• None required.

Application Closing Date
1st September, 2023 (W. Central Africa Standard Time)