Operation Officer at Rigo Microfinance Bank

Rigo Microfinance Bank Limited is a company providing financial services for micro, small, and medium enterprises. Its products and services include group loans, SME loans, consumer lease finance, retail lease finance, education support loans, and more.

We are recruiting to fill the position below:

Job Title: Operation Officer

Location: Lagos

Tasks and Responsibilities

• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
• Informing customers about bank products and services.
• Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
• Maintaining and balancing cash drawers and reconciling discrepancies.
• Packaging cash and rolling coins to be stored in drawers or the bank vault.
• Keeping a clean, organized work area and a professional appearance.
• Handling currency, transactions, and confidential information in a responsible manner.
• Using software to track bank information and generate reports.
• Following all bank financial and security regulations and procedures.

Key Performance Indicators

• Number of account opening.
• Substantial Deposit.
• Punctuality.
• Days Sales Outstanding.
• Profit per Account.

Requirement and Skill

• Minimum of OND in any field with 2-3 years experience
• Proven experience as an operations officer.
• Proficient in MS office packages
• Good attitude with customers.
• Excellent communication and people skills.
• Adequate persuading skill.
• Ability to be polite and compassionate without lacking confidence.
• Must reside around Awoyaya axis.

Application Closing Date
30th September, 2023.