Head of Operations at Rigo Microfinance Bank

Rigo Microfinance Bank is a company providing financial services for micro, small, and medium enterprises. Its products and services include group loans, SME loans, consumer lease finance, retail lease finance, education support loans, and more.

We are recruiting to fill the position below:

Job Title: Head of Operations

Location: Lagos

Key Job Responsibilities / Duties

• Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Company’s exposure to fraud and losses.
• Manage the Company’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.
• Design, develop and keep updated the Company’s Operations Manual and ensure compliance to all operational guidelines, processes, and procedures.
• Responsible for re-engineering business effectiveness, customer service, cost effectiveness and controls. 
• Ensure compliance with Regulatory requirements relating to Company Operations.
• Monitoring interest rates and adjusting rates as needed to attract new deposits or retain existing ones
• Recommending changes to policies and procedures based on experience with similar situations in the past.
• Ensure effective documentation is in place, in the form of user guides, and implement operational improvements to reduce operational costs, and tighten controls to improve service quality and customer service.
• Manage the Company Operations Department (staff and budget).
• Central Operations – Account Services, Clearings, Payments, Cash Management and Reconciliation
• Card Operations – Account Services, Chargeback & Fraud & Reconciliation of the Company’s debit card activities
• Treasury Operations – Money Market and Derivative Products, FI Transaction activity, and 3rd Party Funds / Investment processing
• Credit Operations – Loan sanction fulfillment, & administration distribution (Retail, Business, Commercial Corporate, and Institutional segments) whilst ensuring the identification and management of underlying operational risks.
• Special Product Management. All specially designed products address transfers of the fund, Deposit, and risk asset.
• Any other activity as may be assigned by the MD/CEO.

Technical Skills

• Interested candidates should possess a Bachelor's Degree in relevant fields with 4 - 6 years work experience.
• Detailed knowledge of bank procedures and policy principles at all levels.
• Ability to translate local regulatory requirements into a thorough knowledge of Operational routine in the bank. 
• Thorough knowledge of Cash Management, Account Services, Clearing, and Payment functions.
• Extensive knowledge of Treasury Operations and Electronic banking. 
• Understanding and application of Best Practices in all areas of Operational banking with the ability to drive efficiency and effectiveness
• Analytical and practical understanding of workflow, capacity planning/optimization, and process implementation. 
• Ability to recognize problems and apply Risk Management techniques to address them.
• Ability to plan & prepare the strategy and annual budget requirements for the operational environment. 
• Strong planning, organizational, and time management abilities.
• Strong Leadership, team management, development, and mentoring.
• Metrics-driven mindset.
•  High-level influencing and interpersonal skills.
•  Relationship building, negotiation, problem-solving, and troubleshooting..
• Ability to multitask, cross knowledge of entire Companies’ activities to work outside your comfort.
• Ability to proactively identify roles requiring attention.

Application Closing Date
30th September, 2023.