Terminal Operations Manager at Ekesons Transport - 5 Openings

Ekesons Transport - We operate bus transportation services according to accepted international standards of road transportation. Our services are specially designed for distinguished travelers who would otherwise use air service.

We are recruiting to fill the positions below:

Job Title: Terminal Operations Manager

Locations: Jibowu, Maza-Maza & Oshodi - Lagos, Port Harcourt - Rivers & Owerri - Imo
Employment Type: Full-time

Responsibilities

• Ensure day to day terminal operations run smoothly.
• Ensure scheduled service timelines are strictly adhered to, minimize disruption and resolve any unscheduled delays.
• Coordinate the activities of the terminal operations staff to ensure available buses are assigned to routes, positioned and moved efficiently and effectively
• Disseminate information as communicated by Management to terminal staff members
• Communicate shortage or surplus of buses at the terminal to the Operations manager.
• Ensure all buses blown to the terminal are effectively tracked in transit.
• Resolve minor grievances or disputes that do not require escalation.
• Ensure the terminal facilities are efficiently cleaned and maintained.
• Ensure the terminal meets its performance and safety targets
• Ensure the timely use of appropriate software/ tools for all operational processes.
• Ensures all booking Officers remit accurate “sales” to the accounts department
• Proactively attend to guest’s questions and queries and deliver high standard of customer experience.
• Identify opportunities to improve the interface and our service to Guests and relay the potential to Operations Manager.
• Ensure all employees within the terminal comply strictly with the policies and procedures of the organization. E.g. resumption time, dress code, professionalism towards guests etc
• Promote Ekesons transport services by encouraging greater use of online booking platforms (Website and App).
• Develop and implement terminal staff shift schedule in compliance with standards set by Management.
• Perform other duties as required or as assigned.

Requirements

• B.SC / HND qualification in a relevant field
• Minimum of 5 years’ experience in operations management
• Knowledge of fleet management is an added advantage
• Good communication skills (writing & speaking)
• Able to deliver positive results under pressure and manage difficult situations.
• Customer-centric skills.
• Proactive and team player.
• Knowledge of fleet management is an added advantage.
• Proficient in the use of modern technology and relevant Microsoft Office tools.

Application Closing Date
22nd September, 2023.