Key Accounts Officer at ConSol Limited

ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. Our corporate vision as part of our efforts to deliver customer management solutions is Building Bridges, Creating Opportunities. Our Mission is to “Set customer-centric service standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders’.

We are recruiting to fill the position below:

Job Title: Key Accounts Officer

Location: Oshodi, Lagos
Employment Type: Full-time

Job Duties / Responsibilities / Accountabilities

• Maintaining existing client relationships and ensuring that there are continued business transactions from the clients.
• Initiate and develop client relationships to drive customer satisfaction.
• Drive sales for all of ConSols’ products and Services.
• Identify new and strategic business opportunities in alignment with the vision of the organization.
• Develop innovative proposals and presentations that clearly demonstrate the unique value of ConSols’ Solutions.
• Analyze potential partner relationships for ConSols’ product lines.
• Responsible for end-to-end sales; from initial contact and understanding of client needs to delivery and closure.
• Maintain the CRM database of the organization, utilizing it as a tool to enhance customer satisfaction and profitability.
• Researching and evaluating new product opportunities, demand for potential products and customer needs and insight.
• Act as a first point of contact for all enquiries regarding ConSols’ services and provide a first response to such enquiries ensuring follow up to possible closure.
• Overall marketing strategy and execution of plans for the existing products.
• Analysis of the effectiveness of all marketing efforts.
• Working with product development teams to manage new product development for clients.
• Managing communication channels for product distribution to clients.
• Ensuring effective, brand marketing communications, including the company website, print communication, and advertising.
• Managing communication channels for product distribution to clients.
• Represent the organization in all presentations, meetings, fairs, conferences and such like.
• Be responsible for training (as Trainer), coaching, mentoring, and human capacity development of staff and external training delegates.

Requirements

• Candidates should possess a Bachelor's Degree / HND qualification with 1 - 3 years work experience.

Application Closing Date
Not Specified.