Agent Care Officer at Burn Nigeria

BURN is the largest vertically integrated modern cookstove company in the world, providing world-class R&D, manufacturing, and carbon offset projects from our HQ in Kenya and across 10 countries in Africa. We are working to create a world where cooking positively impacts all life on earth by producing the world’s most efficient biomass, liquid fuel, and electric cookstoves. Our team of 900 people - 51% of whom are women - is on track to produce and sell over 150,000 stoves per month in 2022 at our solar-powered facility in Kenya.

We are recruiting to fill the position below:

Job Title: Agent Care Officer

Location: Lagos
Employment Type: Full-time

Position Summary 

• Reporting to the Commercial Project Manager, the individual will be responsible for providing support and assistance to agents or representatives ensuring that agents have the necessary resources, guidance, and well-being support to effectively carry out their roles and provide exceptional customer service.

Key Responsibilities 

• Daily agent network management including calls to agents - interface for sales operations reconciliation and commercial.
• Engage agents directly on performance data from sales ops- feedback collection and agent tickets.
• Manage PJP (Personal Journey Plan) per Agent and TSM (Territory Sales Manager) leading to keep or disable the action.
• Planning of trade activities with agents, TL and TSM
• Daily agent training and mentoring through calls.
• Prospect management
• Agent quality and recruitment checklist
• Support sales target
• Daily/Weekly feedback report to Tl, TSM, Country lead.

Key Qualifications  

• Candidates should possess a University Degree in Business Administration, International Development, Marketing, Economics, or other areas relevant to the sales field
• At least 3 years of work experience in sales or in a similar role.
• Advanced fluency in English both written and spoken.
• Advanced Excel data skills.
• Effective communicator, efficient planner, and collaborator.

Application Closing Date
Not Specified.