Food & Beverages Team Member (Waiter / Waitress / Cashier) at Ibis Hotel Ikeja

Ibis Hotel Ikeja is an international hotel company owned by AccorHotels, a hotel holding company. AccorHotels is listed on the Paris Stock Exchange and was founded in 1967. Ibis opened its first hotel in 1974. The hotels are generally close to city centres, airports, beaches or railway stations.

We are recruiting to fill the position below:

Job Title: Food & Beverages Team Member (Waiter / Waitress / Cashier)

Location: Ikeja, Lagos
Employment Type: Full-time

Duties And Responsibilities
Customer Relations:

• Ensures guest satisfaction in the area under his/her responsibility
• Provides a friendly and personalized welcome for guests
• Offers an attentive service to guests, adapting to any constraints
• Heeds any remarks made by guests and ensures follow-up
• Ensures respect of brand commitments
• Conveys the image of the hotel.

Professional Techniques / Production:

• Takes part in the coordination in service operations:
• Organizes and supervises the work of the commis chefs, apprentices and interns
• Carries out and supervises the following tasks:
• setting up the point of sale and preparation areas
• cleaning and tidying the restaurant and preparation areas before and after closing
• Before every work shift, finds out about dish composition and any shortages
• Organizes work and adapts timing and relational behavior to suit fluctuations in numbers and types of clientele
• Ensures the equipment used remains in good condition

Commercial / Sales:

• Offers suggestions, advice to guests and sells the different services available
• Increases revenue for the point of sale through additional sales techniques
• Helps increase guest loyalty through quality of service

Management And Administration:

• Is actively involved in meeting the department's targets:
  • By respecting the procedures and internal audits applicable in the hotel
  • By increasing sales
• Respects the invoicing and cash operations procedures
• Helps manage crockery and appliances by avoiding breakages
• May be asked to help with inventories, check deliveries and store food items

Hygiene / Personal Safety / Environment

• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
• Respects the instructions and safety guidelines for the equipment used
• Applies the hotel's security regulations (in case of fire etc.)
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.).

Skills / Qualifications Required

• HND/ BSc / OND in Hotel Management or in any related field
• Diploma or/and Certificate in Food and Beverage category in the related field
• Minimum of 2-3 years working experience as a Food & Beverages team member (Waiter/Waitress & Cashier)
• Proficiency in communication and math skills
• Ability to work in a team and supervise the subordinates
• Quick decision making skills
• Guest oriented, outgoing and service minded
• Proficiency in the use of micros and other application programs
• Honesty and loyalty
• Motivational and interpersonal skills

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note: Only applicants that meet the above criteria and have hotel industry prior experience would be contacted. Also MICROS system experience is a strong requirement.