NOC Engineer (Field) at Alfred and Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution-based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are: Consulting, Recruitment and Training.

Alfred & Victoria Associates has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all profession.

We are recruiting to fill the position below:

Job Title: NOC Engineer (Field)

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Objective

• Network Operations Center (NOC) Engineers monitor large computer networks and servers for problems from a central location.
• They analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.

Responsibilities

• Perform general “system administration” tasks on all elements of the network.
• Discover problem areas which could negatively impact system performance or customer satisfaction
• Pro‐actively monitor network and system performance.
• Analyze traffic data and trends and escalate areas of concern to the network design authority.
• Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC).
• Perform general “system administration” tasks on all elements of the network.
• Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems
• Take ownership to ensure that all problems are resolved in a timely and efficient manner.
• Manage problem resolution using network monitoring/management tools
• Monitor key suppliers service levels and highlight where Service Level Agreements (SLAs) are not being met.

Academic Qualification

• B.Sc / HND in Computer Science / Engineering or other related courses.

Experience:

• 2+ years experience as network engineer preferable in an ISP/Telco environment.

Key Skills & Competencies:

• Strong communications skills both written and verbal.
• Capable of making solid, fact-based decisions under pressure.
• Ability to work well in an international, multi-cultural, and high-pressure technical environment.
• Technical experience in a telecommunications or network operations environment.
• Very Good understanding of wireless communications Technology
• Cisco CCNA/CCNP certification.
• Interested candidates must be able to work on a 24/7 shift Rotation.

Salary
Very Attractive

Application Closing Date
15th September, 2023 (3:00PM).