Software Application Support Specialist at Cyberspace Limited

Cyberspace Limited was founded in 1995 and commenced operation same year as a wholly owned Nigerian Company. With a mission to providing excellent value added ICT services and cutting edge networking solutions, cybersace has been able to distinguish itself as a complete network and software solution provider in the industry.

We are recruiting to fill the position below:

Job Title: Software Application Support Specialist

Location: Uyo, Akwa Ibom
Employment Type: Full-time

Responsibilities

• To provide support and monitor enterprise applications and systems and ensure that end users can use the system satisfactorily.
• To perform incident investigation and escalation to back-office and to follow up for immediate resolution per SLA provisions.
• To participate in troubleshooting issues with systems and software.
• To properly communicate (oral and written) to all stakeholders (end users, back office, vendors, other technical peers) using the right language, at the right time, and respectfully.
• To document observations daily and write weekly and monthly Technical Report to departmental head.

Qualifications

• Bachelor's or Master's Degree in Management Information System, Information Technology, Information Security, Computer Science.

Experience:

• 3 years experience in a similar role.

Required Skills:

• Change Request process, Technical Report Writing, Application Security (from the standpoint of SSL, Antivirus, Data and Privacy Policy, Password Standard), Systems and Software observability, monitoring, and log interpretation.
• The Windows Operating System and basic knowledge of systems (memory requirements, performance, connectivity to network, and common data types and data format, file system).
• Knowledge of SQL is an added advantage.  Documenting Incidents in CRM.
• Tools and Platforms:  Customer Related Software is an added advantage.   

Other Skills:

• Knowledge of the Akwa Ibom culture – norms, language, and power distance.

Additional experience with:

• Ability to adapt quickly to an existing, complex environment, and be able to learn about systems.
• Candidate should be self-motivated, independent, and exhibit exceptional relationship management skills.
• Exceptional attention to detail.
• Well-developed interpersonal skills that promote and foster a team culture.
• Possess excellent organizational skills, and communication skills both written and verbal.

Application Closing Date
14th September, 2023.