Customer Service Executive at Wasche Point Laundry Limited

Wasche Point Laundry , founded in 2017 by the dynamic entrepreneur Ruth Okunnuga , the company has rapidly emerged as a reputable and trust-worthy name in the highly competitive dry cleaning and laundry industry in Lagos , Nigeria. With an unwavering commitment to providing impeccable service delivery , constant innovation and exceeding customer’s expectations , Wasche Point Laundry has successfully expanded its operations , establishing an impressive network of three branches strategically located to serve the local thriving community. Our mission is to cater to the needs of busy individuals and businesses by offering stress-free and convenient laundry solutions across Africa . Our vision is to revolutionise and redefine laundry experience for our customers ,striving to become the leading provider of laundry services and solutions . With our commitment to quality, customer satisfaction and innovation.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file.

Education / Experience

• Qualification: B.Sc / HND
• Minimum of 1 year experience

Salary
N60,000 / month.

Application Closing Date
17th September, 2023.

How to Apply
Interested and qualified candidates should send their CV to: hr@waschepoint.com using the Job Title as the subject of the email.