Chief Operating Officer at Grandville Medical and Laser Clinic

Grandville Medical and Laser Clinic is a multiple award winning healthcare center known for offering world class medical and surgical services with branches in Lagos and Abuja, Nigeria.

We are recruiting to fill the position below:

Job Title: Chief Operating Officer

Location: Lagos

Responsibilities
The exact responsibilities of the COO include:

• Growing the business with a profitability mindset
• Reporting important information to the CMD of Grandville.
• Overseeing a hospital’s daily operations.
• Connecting with hospital department leaders regularly to ensure consistent operations and gauge their need for any further staff members or resources.
• Meeting with hospital stakeholders to discuss operations and future goals.
• Ensuring high levels of ongoing patient care.
• Coordinating department operations so that each department works well independently, and as a facet of holistic hospital operations.
• Managing the hospital’s daily financial operations.
• Advising staffing procedures to fill executive-level department positions with individuals who share the hospital’s vision for success.
• Setting strategic directions and promoting a high performance culture 
• Promoting and living the values of Grandville and fostering a culture which enables and motivates staff to deliver outstanding care to the patients and customers. 
• Maintaining the financial strength of the business.
• Advise the Chief Medical Director (CMD) on matters relating to the operational delivery of the Grandville’s clinical and clinical support services. 
• Lead the Clinical Divisions in contributing to and implementing the Grandville’s strategic aims, developing a shared understanding and commitment to these aims. 
• Ensure effective systems, processes and performance management arrangements are in place to deliver high standards of performance and the quality of patient services. 
• Ensure robust demand and capacity plans are in place to deliver the contracted levels of activity and the potential demands of emergency activity. 
• Drive service development, modernisation and innovation across the divisions, promoting a culture of continuous service improvement 
• Contribute to the development of the wider health economy strategy and in particular the creation of services, systems and processes to support admission avoidance and the timely discharge of patients from our hospitals. 
• Establish robust systems of clinical and corporate governance, financial management, risk management and compliance in the Divisions, ensuring that Grandville continuously learns in response to incidents, by listening to patients and staff and from complaints and claims. 
• Ensure Divisions meet their financial objectives and cost improvement targets and contribute effectively to the annual planning programme and the development of business plans.

Qualifications

• BSc Degree, MBA Certification and professional qualification or equivalent 
• Significant additional role related and personal development training commensurate with a very senior management post.

Knowledge and Experience: 

• Extensive experience in an operational leadership role within the Healthcare System, working at board level or high performance at the level below board. 
• Experience of successfully leading and managing a diverse team. 
• Proven performance management of services and delivery of targets within agreed timescales 
• Experience of leading planning cycles from concept to delivery. 
• Experience of working collaboratively and in partnership with other organisations, with demonstrable experience of delivery across organisational boundaries.  
• Demonstrable experience of leading and effectively managing change in large complex environments and of delivering culture shift. 
• Demonstrate thorough knowledge of the Healthcare system and the modernisation agenda, particularly in relation to the service delivery. 
• Strong business acumen, ability to assess opportunities for innovation, revenue generation, partnership and enhanced care. 
• Significant and demonstrable evidence of rigorous financial management/control experience and ability to contribute to Grandville’s cost reduction strategy.

Leadership & Personal Skills / Attributes:

•  Well-developed & credible leadership and motivational skills including the ability to set out a clear direction, inspire others and assume command. 
• Excellent interpersonal skills 
• Patient focused 
• Excellent planning and organisational skills 
• Ability to grasp critical issues and distil them into clear and manageable priorities
• Judgement and analytical skills 
• Ability to influence, persuade and negotiate at all levels 

Political awareness:

• Ability to work independently as well as part of a team 
• Capacity to build and develop high performing teams and maintain constructive working relationships at all levels. 
• Self-motivated, with the resilience and perseverance to ensure that targets and key organisational goals are reliably and consistently delivered; 
• A strong commitment to the ethos and principles of the Healthcare System - someone will always seek to "do the right thing". 
• Significant intellectual capacity to develop and drive strategy and innovation.

Salary
Attractive based on the industry standard.

Application Closing Date
30th September, 2023.