Front Desk Officer at HR-EX Consulting

HR-EX Consulting partners with small businesses looking for affordable HR professional advisory and services. In practice, we operate as an outsourced HR departmentand provide professional HR servicesto small businessesat a fraction of the cost of hiring a full-time staff.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Surulere, Lagos
Employment Type: Full-time

Duties and Responsibilities
General Administrative Work:

• Open and maintain patient records
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Place or cancel appointments
• Keep patient records and file documents
• Utilize computer technology to manage patient records
• Manage patient information and other pertinent information such as addresses and phone numbers
• Advise patients on company information
• Compile reports on overall customer satisfaction
• Resolve customer complaints via phone, email, mail or social media
• Receive letters, packages etc. and distribute them.

Communication:

• Manage and record all incoming and outgoing calls and messages to ensure a database for future reference is maintained
• Greet customers warmly and ascertain problem or reason for calling
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Work with Hospital Admin Manager to ensure proper customer service is being delivered
• Communicate and work with colleagues as necessary.

Calendar and Agenda:

• Manage and schedule meetings for the Hospital MD
• Manage requests for meetings by key stakeholders or other outside parties

Preparation, facilitation and co-ordination of meetings:

• Co-ordinate relevant meetings, appointments and functions.

Qualifications and Experience Required

• Diploma or equivalent; University degree preferred
• 2 - 4 years work experience. 
• Proven customer services experience
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills and a professional attitude
• Great organizational skills
• Ability to multi-task, prioritize and manage time effectively
• Performs other duties as assigned
• Available to work shifts, which may include work during evenings, weekends, and public holidays
• Experience working in a Hospital will be an added advantage
• A candidate who has worked in the hospital will be preferred.

Working Conditions/Physical Requirements

• The role is based in Lagos
• Responsibilities and job descriptions may be refined with changing business needs.

Application Closing Date
Not Specified.