Reservation Supervisor at Alfred and Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution-based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are: Consulting, Recruitment and Training.

Alfred & Victoria Associates has become one of the most sought-after Human Capital Development Organizations in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast-growing world of outsourcing which is now in huge demand in all professions.

We are recruiting to fill the position below:

Job Title: Reservation Supervisor

Location: Lagos
Employment Type: Full-time

Job Summary

• We are looking for a Reservation Supervisor to oversee the reservations department and ensure the smooth operation of all reservation-related activities. The ideal candidate should possess excellent communication skills, exceptional attention to detail, and a passion for delivering outstanding customer service.
• As a Reservation Supervisor, you will lead a team of reservation agents, manage bookings, handle customer inquiries, and assist the Reservation Manager in optimizing revenue through effective pricing and inventory management.

Key Responsibilities

• Supervise Reservation Team: Lead and motivate a team of reservation agents, ensuring they meet performance goals and provide exceptional service to guests.
• Booking Management: Oversee the reservation process, including room availability, rate management, and reservation modifications, to maximize occupancy and revenue.
• Customer Service: Handle customer inquiries, resolve issues, and provide assistance with reservations, ensuring a seamless booking experience.
• Inventory Management: Monitor room availability and adjust inventory in real-time to optimize occupancy and revenue.
• Reporting: Prepare and analyze reservation reports to track performance, identify trends, and make data-driven decisions.
• Training and Development: Train new reservation agents and provide ongoing coaching and support to the team to enhance their skills and knowledge.
• Quality Control: Ensure accuracy and completeness of reservations, and maintain up-to-date information on rates, promotions, and policies.
• Collaboration: Collaborate with other departments, including Sales and Front Office, to ensure efficient communication and coordination of reservations.
• Adherence to Policies: Ensure that all reservation-related processes and procedures are in line with the hotel's policies and standards.
• Performance Evaluation: Conduct regular performance evaluations for reservation agents and provide constructive feedback for improvement.

Qualifications

• Bachelor's Degree in Hospitality Management or a related field is preferred.
• Proven experience in a supervisory role within a hotel reservations department.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in reservation management software and Microsoft Office Suite.
• Ability to work in a fast-paced, customer-focused environment.
• A passion for delivering exceptional customer service.
• Flexibility to work evenings, weekends, and holidays as needed.

Application Closing Date
Not Specified.