Front / Customer Service Desk Officer at Johblxclusive

Johblxclusive - We are a health and fitness organization that priotizes the wellbeing of our customers and intending customers through gym and fitness programs, and we also serve as an advisory body in health, diet and fitness matters.

We are recruiting to fill the position below:

Job Title: Front / Customer service Desk Officer

Location: Ojodu, Berger - Lagos
Employment Type: Full-time

Job Summary

• Front Desk Representatives are one of the most important roles in improving customer satisfaction and customer loyalty.
• Often times they are the first contact with the customers, and are responsible for making a good impression and improving reputation.
• Some of their duties include answering customer questions, offering customer support, guiding and advising customers, keeping the front office clean and representative, following the agendas and scripts.

Job Responsibilities

• Keep front desk clean, tidy and supplied with all the necessary supplies
• Greet, communicate with, and welcome guests
• Answer all the customers' questions and address their complaints or escalate to the manager
• Answer all incoming calls, redirect them when needed
• Receive letters, packages and send them to appropriate unit.
• Prepare and manage outgoing mail
• Check, sort and forward emails
• Manage the social media platform when needed;WhatsApp e.t.c
• Monitor office supplies stocked and make supply orders when needed
• Monitor and update records and files
• Monitor and log office expenses and costs
• Handle membership payments and complaints.
• Perform facility tour procedures for prospects and completes prospect interest/needs assessment.
• Keep all equipment straight and check out when needed.
• Provide management with daily reports.
• Undefined work assigned by supervisor.

Requirements

• OND / HND / B.Sc in a related discipline
• Minimum of 1 year experience as Front Desk/Customer service or similar role
• Hands on experience with computer system.
• In-depth knowledge of office management and bookkeeping
• Excellent knowledge of MS Office (especially Excel and Word)
• Familiarity with application software
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Ability to multi-task and work long hours
• Great interpersonal and communication skills
• Customer-oriented mindest
• Maintain a high level of customer service.
• Must have a friendly, outgoing personality and enjoy social interaction.
• Must be a patient, courteous listener, able to show empathy.

Salary
N70,000 - N80,000 / month.

Application Closing Date
13th September, 2023.