Operations Executive - Telecommunications at Beckley Consulting Limited

Beckley Consulting Limited is a company with a special focus on the provision of professional support services for Micro, Small and Medium Enterprises (MSMEs). We also provide and manage out-sourced labour, temporary or permanent, semi-skilled or skilled, for small and big organizations.

We are recruiting to fill the position below:

Job Title: Operations Executive - Telecommunications

Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• The Operations Executive in the telecommunications industry plays a pivotal role in ensuring the smooth and efficient operation of telecommunications services.
• This role involves overseeing various operational aspects, managing teams, and optimizing processes to meet business objectives and customer satisfaction.
• This Operations Executive role in the telecommunications industry demands a combination of technical expertise, leadership skills, and business acumen to ensure the efficient and reliable delivery of telecommunications services while meeting financial and customer satisfaction goals.

Job Responsibilities
Operations Management:

• Lead and manage daily operations, ensuring the delivery of high-quality telecommunications services.
• Develop and implement operational strategies to achieve company goals and KPIs.
• Monitor network performance, service quality, and reliability, taking proactive measures to address any issues.

Team Leadership:

• Build and lead cross-functional teams, including technicians, engineers, and support staff.
• Set performance expectations, provide coaching and feedback, and promote a culture of excellence.
• Allocate resources efficiently to meet operational demands.

Process Optimization:

• Continuously analyze and improve operational processes to enhance efficiency and reduce costs.
• Identify bottlenecks and implement solutions to streamline workflows.
• Ensure compliance with industry standards and regulations.

Customer Focus:

• Collaborate with customer support teams to address customer inquiries and resolve service-related issues promptly.
• Monitor customer feedback and work on enhancing customer satisfaction levels.
• Implement initiatives to improve the overall customer experience.

Customer Satisfaction Score (CSAT):

• Monitor customer satisfaction through surveys and feedback to ensure a high level of customer service.

Resource Utilization Rate:

• Evaluate the efficient use of resources, including manpower and equipment, to optimize resource allocation.

Service Uptime:

• Ensure a high level of network and service availability, minimizing downtime and service interruptions.

Budget Management:

• Develop and manage the operations budget, tracking expenses and revenue to ensure financial targets are met.
• Identify cost-saving opportunities while maintaining service quality.

Vendor and Partner Management:

• Establish and maintain relationships with vendors, suppliers, and partners to ensure the timely delivery of equipment and services.
• Negotiate contracts and service level agreements to optimize cost-effectiveness.

Key Performance Indicators (KPIs)

• Service Uptime: Ensure high network availability and minimize downtime.
• Customer Satisfaction: Measure customer feedback and ratings to maintain a high level of satisfaction.
• Operational Efficiency: Track and improve operational processes to reduce costs and enhance productivity.
• Budget Adherence: Ensure operations are within budget while meeting service quality standards.
• Team Performance: Evaluate team performance against key objectives and targets.
• Compliance: Ensure adherence to industry regulations and standards.

Qualifications

• Education: HND / Bachelor's Degree in Operations Management, Telecommunications, Business Management, or a related field.
• Experience: 3+ years of experience in telecommunications operations, with a proven track record in leadership roles.

Required Skills:

• Technical Knowledge: Strong understanding of telecommunications systems, network infrastructure, and emerging technologies.
• Leadership Skills: Excellent leadership and team management abilities with a focus on performance optimization.
• Analytical Skills: Proficient in data analysis and problem-solving to identify operational inefficiencies.
• Communication: Effective communication skills for team collaboration and customer interaction.
• Financial Acumen: Budget management and financial analysis skills.
• Regulatory Knowledge: Familiarity with telecommunications regulations and compliance standards.
• Vendor Management: Experience in negotiating contracts and managing vendor relationships.
• Project Management: Proficient in project planning and execution.

Remuneration

• N250,000 monthly (Gross).

Application Closing Date
22nd September, 2023.